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Principal Experience Designer - JSM



Bengaluru, Karnataka, India · Remote
Posted on Friday, June 14, 2024

Principal Experience Designer - JSM

Customer Experience | Bengaluru, India | Remote, Remote | Full-Time

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This is a remote position. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Your Future Team

We are looking for a Design Architect to be a key leader in the JSM (Jira Service Management) Design team. In this role, you will report into the Head of Design, JSM, and join an organization consisting of multiple teams across India, Australia, and Turkey. As a senior individual contributor, you'll lead strategic design work all aiming to improve product experiences across the service management suite. You will partner with other JSM designers and design managers, and multiple design teams across the company to create high quality experiences that feel like they came from one set of hands and communicate a strong point of view. Leading this space means you will focus on our customer base in 190 countries, having direct impact for tens of thousands of customers and millions of users!

What You’ll Do

  • Scan the product landscape for big opportunities to improve experiences using data and heuristics. Lead strategic vision and conceptual design outcomes to drive those opportunities across the service management landscape

  • Apply your systems thinking and ability to understand complex relationships between various products, channels, features to drive better design outcomes

  • Have a strong skillset in visual and interaction design which enables you to visually communicate your work for influence and impact

  • Create new experience models to help JSM implement emerging capabilities such as AI, video, and more

  • Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes

  • Identify success metrics ensuring design solutions continue to deliver customer value

  • Work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products, define wider growth strategy for JSM, and ship high-quality work

  • Bring perspective and needs of JSM design to larger strategic design projects

  • Contribute to design initiatives outside JSM design, and help improve overall design capability at Atlassian

  • Lead craft for JSM - drive design reviews, design crits and be the design craft leader and coach to other designers to help raise the bar

Your background

  • 10+ years of product design experience designing complex or enterprise-level software

  • Experience in end-to-end UX/product design to design impactful solutions to challenging problems

  • Passion for story-telling, the ability to bring design direction to life with compelling narrative

  • Experience balancing customer needs with business goals, market viability, and technical feasibility

  • Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes

  • Continued demonstration of deep skills with tools like Figma and ProtoPie to communicate ideas visually with high quality of interaction design, visual design, microanimation etc.

  • Experience measuring success with qualitative and quantitative methods

  • Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.


About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit