Experience Design Manager

Customer Experience | Bengaluru, India | Remote, Remote | Full-Time

This is a remote position. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Your future team

At Atlassian we are defining the future of work, revolutionising the software industry, and helping teams across the world collaborate in deeper, more meaningful ways. The IT Ops group in India is one of the fastest-growing Atlassian product groups with the charter to empower Ops teams (Dev, IT, Engg) to collaborate at high velocity. Our products help them to respond to business changes and deliver great customer and employee service experiences at speed. We are looking for experienced design leaders who have helped build simple, beautiful experiences in response to complex problems in the past.

What you'll do

• Partner strategically with IT Ops leadership. Working closely with your engineering and product partners you'll have a large amount of ownership and autonomy to shape product strategy & roadmap.

• Be a true champion for our users. You will help our teams stay focused on the right problems. You will help our teams ship experiences that are valued by our customers.

• Nurture and grow our design team. You will empower our designers with the right frameworks, plays and toolkits. You will help our designers grow in their craft as well as their careers. You will build healthy, high performing teams.

• Collaborate cross-functionally with some of the smartest (and nicest) people in the industry. You will be expected to collaborate with and influence senior stakeholders across Atlassian with a nuanced and well cultivated point-of-view on growing Ops capabilities in our products.

#LI-Remote

Your background

• 10+ years of hands-on professional experience as a UX or product designer working on software tools, complex enterprise applications or in e-commerce

• At least 5 years leading and managing a senior level team with a genuine passion for developing and growing others

• A deep understanding and a high degree of empathy for the people who experience your work

• Experience in new product development with deep understanding of UX processes, design research, service design, ‘jobs to be done’ frameworks and toolkits to help your teams navigate ambiguity & complexity

• Demonstrable history of shipping simple, beautiful software experiences

• Facilitation, communication and collaboration abilities with senior stakeholders across the org

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.