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Lead Product Designer, IT Ops



IT, Product, Design, Operations
Oregon, USA · Remote
Posted on Friday, June 14, 2024

Lead Product Designer, IT Ops

Customer Experience | Remote, India | Remote, Remote | Bengaluru, India | Full-Time

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This is a remote position. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.

Your future team

The IT Solutions group in India is passionate about building scalable, flexible & collaborative tools for the future of IT. This is one of the fastest-growing Atlassian product groups in India looking for experienced product designers who have helped build complex products in the past.

Our charter is to empower Dev and Ops teams to collaborate at high velocity, allowing them to respond to business changes and deliver great customer and employee service experiences at speed.

Product Designers at Atlassian work on the end-to-end experience, from identifying customer needs to detailed UI refinement. We’re looking to hire a lead product designer who takes ownership of the experience, thinks broadly, generates compelling solution ideas and sweats the details. Your work will directly impact over a million users.

What you’ll do

  • Tackle complex problems and set up new initiatives. Working closely with your engineering and product partners, you'll have a large amount of ownership and autonomy across the entire design process. You'll have the opportunity to shape strategy and experiences for our new initiatives in some very complex problem areas.

  • Be a true champion for our users. One of our core values is “Don’t F#@$ the customer”. You will drive workshops with designers, engineers, product managers and customers to identify needs and potential solutions. You will use this knowledge to shape cross functional conversations and design outcomes.

  • Collaborate cross-functionally with some of the smartest (and nicest) people in the industry. Day-to-day you'll work closely with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts to develop a shared vision, champion the user experience in our products and ship impactful work.

Your Background

  • 8+ years of hands-on professional experience as a UX or product designer working on software tools, complex web applications or in e-commerce

  • Experience in shaping new initiatives or programs of work including project set-up, stakeholder mapping, planning and objective-setting

  • Go-to plays to navigate cross functional teams through ambiguity and complexity

  • Demonstrated facilitation, communication and collaboration abilities, a flexible and friendly approach to working with teams and the attitude to always strive for the best user outcomes in multi-stakeholder environments

  • Experience with design thinking methods along with a deep understanding and a high degree of empathy for the people who experience your work

  • The ability to communicate your ideas at different levels of fidelity

  • Very keen sense of design- a critical eye for detail and a high standard of craft

  • Supported and helped others grow and develop their own craft

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit