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Principal Technical Program Manager - Reliability



IT, Operations
Sydney, NSW, Australia · Remote
Posted on Friday, June 14, 2024

Principal Technical Product Manager - Reliability

Engineering | Sydney, Australia | Remote, Remote | Brisbane, Australia | Auckland, New Zealand | Full-Time

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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position within Australia or New Zealand. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand.

As a Principal Technical Product Manager, you'll report to the Head of Technical Product Management for Reliability. You will drive the delivery of our complex Reliability projects in partnership with our SRE, Observability, and Monitoring teams.

We're looking for someone from a technical software background, with experience delivering complex technology programs from inception to execution, partnering with engineering teams and leaders, and has been involved with technical discussions including technical tradeoffs and resolving blockers.

  • Be a single point technical owner for reliability processes and technology within the company including leading the definition of reliability data gathering and corresponding SLO/SLA goals.

  • Understand business objectives and translate them into technical systems problems that need to be prioritised solved in the current business environment.

  • Define specific systems programs and create a plan of action for realising those programs. Such programs could be around reliability improvements and more.

  • Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.

  • Responsible for taking a systematic approach to engineering problems. This includes: prioritising tasks, scoping out the project, defining goals, and making progress against each of these.

  • Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.

  • Manage complex dependencies and projects with a broad scope across the company

  • Collaborate with functions across the company to create reliable and cost-effective disaster recovery solutions for all of our cloud products.

  • Recent relevant experience as a Principal Technical Product Manager or from similar positions leading software teams such as Principal Technical Program Manager, Technical Lead, or SRE Engineering/Development Manager.

  • You'll have experience partnering with senior engineering leaders and leading projects spanning multiple teams

  • Familiar with creating and implementing the project schedule, making important decisions to keep projects on track, managing risks and dependencies

  • You'll be able to demonstrate your understanding of how back end systems are designed and architected, and have experience influencing architecture or technical design leveraging your technical expertise.

  • Stakeholder management skills, including influencing without authority, prioritisation, seeking common goals, and conflict resolution.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit

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