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Lead Product Designer - Jira Core Experience



Product, Design
Sydney, NSW, Australia · Remote
Posted on Saturday, June 15, 2024

Lead Product Designer - Jira Core Experience

Customer Experience | Sydney, Australia | Remote, Remote | Brisbane, Australia | Auckland, New Zealand | Full-Time

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About the team

Jira Core Experience (JCX) is responsible for transforming Jira's fundamentals: the core views, the main tasks, the visual appeal, the product terminology, and more. We’re also developing the missing core capabilities to make Jira the tool of choice for every team, not just software teams.

As a Lead Product Designer in JCX, your mission will be to deliver top-notch experiences. You'll do this by mentoring our awesome Jira design team, leading strategic design initiatives, and connecting many projects to a cohesive vision that makes Jira feel like it was designed by a single hand.

What you’ll need to bring

As a product designer at Atlassian, you'll:

  • Make a substantial impact at scale. We have more than 10M users worldwide—and teams (massive and small) depend on our software to do their work. As a designer involved in everything from ground-floor product strategy to UI implementation, your work will have an incredible customer impact.

  • You will have a great deal of ownership and autonomy across the entire design process; rather than designing individual features, you will define the end-to-end product experience.

  • Collaborate with some of the industry's smartest (and nicest) people. Daily, you'll work on a multidisciplinary product team, collaborating with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work.

  • Be a true champion for our users. We take design seriously and are on a mission to become a world-class design organization. We want to make our customers love how easily our products help them.

You will bring:

  • 9+ years of professional product design experience, working at visual, UX and conceptual design altitudes

  • Experience designing complex or enterprise-level software,

  • The ability to drive a user-centered design process

  • Facilitation and cross-functional collaboration skills: you can demonstrate the ability to work with multiple teams, solicit and synthesize feedback, and facilitate design discussions

  • Openness to the iterative design process – constantly sketching, showing work in progress, validating with customers and data, iterating, shipping, learning, and growing

  • Experience conducting and applying customer research (together with our research team), including design thinking, prototyping, and conceptual modelling

  • A collaborative approach to building capabilities in tight partnership with customers - our customers are very engaged, and our designers speak with customers multiple times per week demoing prototypes, getting feedback on ideas, and gathering ideas for improvement during early access programs

  • The ability to define projects and measures of success, test your assumptions and outcomes, and incorporate feedback

  • Experience improving process and methodology to increase product quality, team velocity and customer empathy