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Principal Program Manager - Commerce



Bengaluru, Karnataka, India · Remote
Posted on Friday, June 21, 2024

Principal Program Manager - Commerce

Enterprise Business Services | Bengaluru, India | Remote, Remote | Full-Time

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Are you ready to redefine the future of Commerce? At Atlassian, we're not just building products; we're creating a movement. Join our Commerce Program Management Team in Bangalore, where you'll play a key role in driving programs that change the way the world transacts.

We are all about supercharging the purchase journey, billing, and subscription experience for diverse user types. We're not just a part of Atlassian; we're the driving force behind seamless commerce across all our products.

  • Drive the day-to-day execution of key Commerce programs including program establishment, planning, resourcing, risk and issue mitigation, decision making, and statusing; dive in deep to ensure optimal velocity and get back on track if needed

  • Improve delivery velocity through risk and issue mitigation, statusing, operating delivery statusing, and identifying/driving/influencing cross-functional velocity improvement initiatives

  • Define and refine the program delivery processes for large-scale programs and adding those frameworks to Atlassian operating system

  • Confidently partner closely with leaders – engineering, product, design, GTM and platform teams to ensure prioritization, decision making, unblocking, and rapid execution of Commerce related priorities in to our product lines

  • Operate delivery planning rhythms in line with Atlassian business rhythms, holding functional leaders accountable

  • Develop and execute the program strategy, roadmap, and timeline, aligning with business objectives and stakeholders.

  • Lead cross-functional teams, including product management, engineering, sales, marketing, and customer support.

  • Manage program scope, budget, and resources, ensuring effective allocation and utilization.

  • Foster collaboration and communication among teams, stakeholders, and executives.

  • Identify and mitigate program risks, developing contingency plans as needed.

  • Ensure compliance with Atlassian's quality, security, and governance standards.

  • Drive program governance, reporting progress to senior leadership and the program steering committee.

  • Facilitate stakeholder engagement, expectation management, and change management.

  • Strong executive presence, able to influence leaders and set strategic and technical direction as part of leadership team

  • Strategic thinking and cross craft direction setting and change leadership

  • Experience with Commerce / Billing related programs, as well as building platforms for leverage; high business acumen

  • Strong data analysis bent, ability to use data to drive decision making

  • Very high learning agility, ability to drive through highly regulated space, balancing rigor and agility

  • Ability to drive change and influence priorities and ways of working of teams that may have conflicting priorities

  • Proven success in managing large-scale cross-functional programs

  • Strong understanding of commerce systems, including SaaS and payment systems

  • Excellent leadership, communication, and stakeholder management skills.

  • Experience with Agile methodologies and software development lifecycles.

  • Strong analytical, problem-solving, and strategic thinking skills.