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Head of Design - JSM Enterprise and Monetization



Bengaluru, Karnataka, India · Remote
Posted on Tuesday, June 25, 2024

Head of Design - JSM Enterprise and Monetization

Customer Experience | Bengaluru, India | Remote, Remote | Full-Time

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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job description

We're looking for a senior design leader to join Atlassian’s Enterprise and Monetization (E&M) design leadership team. As the design leader of our E&M -focused initiatives, you will help shape the future of Atlassian’s fastest growing product, Jira Service Management. In this role, you'll be responsible for leading a design team to improve existing functionality and build new features. This work will directly impact tens of thousands of customers and hundreds of thousands of users.

Ideally, you are also passionate about making people better; you provide support and mentorship to your team in constructive ways that encourage, energise, and increase their quality of work. If you have the drive and passion to steer the strategic design direction, and grow world-class Design at Atlassian in India, then this role could be for you!

Atlassian is one of the fastest growing software companies in the world, with millions of users across our products (Jira, Confluence, Bitbucket, and Trello, to name a few). We're making a meaningful investment in experience design, endeavouring to make Atlassian products essential for all teams.

As a design leader for E&M, you will:

  • Be a strategic partner of the E&M leadership team, working closely with the Heads of Engineering and Product to define the product strategy and roadmap.

  • Lead teams to create & discover levers for paid-user growth, simplify complex admin processes to expedite adoption, systems-think platform features, and more.

  • Lead the E&M design team across India and Australia, working closely with the design leaders across IT Solutions and Atlassian. Responsibilities here include:

    • Have an understanding of product metrics and translate goals to the design teams

    • Lead the overall design vision that enhances our business goals across the company

    • Establish, and maintain, a high quality bar for shipped design work with your team

    • Proactively look for opportunities to improve the design of our products

  • Create and share our product design strategy through storytelling with great presentations skills

  • Be a tireless innovator. With a pulse on the constantly changing strategy and trends in product design, you will help your team anticipate and adjust to new challenges and ensure constant innovation within your product

  • Build and lead a high-performing team of designers with a passion for developing others

To be successful in this role, you will:

  • Have 15+ years of professional UX design experience

  • Adept at managing teams of 20+ designers and design managers, and scaling geographically dispersed teams.

  • Experience being a remote leader, and has demonstrated the ability to build great relationships with other (remote) teams and leaders

  • Demonstrate a record of shipping simple, beautiful software. Must have experience leading multiple streams of work with multiple teams

  • Have a strong passion for (and experience in) building complex enterprise-level software

  • Help grow those around you and challenge them to perform at their best

  • Ability to paint a compelling vision to inspire your teams and partners

  • Domain expertise in ITSM, E&M, Dev / DevOps is a plus

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit