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Design Operations Lead, Platform Foundations



Design, Operations
Sydney, NSW, Australia · Remote
Posted on Monday, July 1, 2024

Design Operations Lead, Platform Foundations

Customer Experience | Sydney, Australia | Remote, Remote | Full-Time

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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Design Operations team is a multi-disciplinary team focused on ensuring more effective designers and a more efficient Design organization. We operationalize and improve design practices, systems, and tools that drive craft excellence and efficiency – at scale.

As Design Operations Lead, you will:

Lead as a strategic partner: You will understand the big picture and drive overall success, while tactically delivering incremental value for the team and the company. As an embedded DesignOps partner, you will partner with the Head of Design, Platform Foundations, and their leadership team on org-level design initiatives. You will focus on leading operating cadences, and scaling practices that improve quality and effectiveness. You will be a "go-to" partner – always one step ahead, anticipating needs, identifying painpoints, and implementing solutions to enhance the effectiveness of design teams.

Bring strategy to action: Leading multiple workstreams, you will lead collaborative efforts to improve work management practices, instill effective team practices, and ensure alignment on a global change strategy. You will run complex -- often ambiguous -- programs. You will establish processes and governance and partner with Leads to provide clear guardrails while empowering teams to move quickly.

Role model communication and influence: You will lead through influence. Promoting shared understanding, and collaboration across teammates, leadership, designers, and partners. You will know when to drive, when to coach, and when to dive in.

Improve Design Ops excellence: As a senior member of our team, you will help our Design Operations team improve operational best practices, strengthen feedback and learning loops, implement our long-term strategy, and lead efforts to deliver measurable outcomes within the team and across the broader Design organization.

Does this sound fun to you? You might just be the person we're looking for.

To be successful in this role, you:

  • Are a problem solver. You think fast on your feet, come up with solutions to critical problem spaces, are swift to decision, and take calculated risks. You seek out opportunities to improve - always searching for new knowledge and new ideas. You experiment, take lessons from failure, and iterate.

  • Are an excellent communicator. You know how to connect with people all over the globe at multiple levels of seniority. You understand the importance of translation and you know how to communicate complex ideas.

  • You are a multiplier at all levels. You are a team player who seamlessly collaborates with diverse teams to navigate challenges. You are a multiplier who recognizes the skills around you and you inspire and motivate others to deliver their best work.

  • You are a systems thinker. You always have a line of sight to the big picture. You’re constantly looking to connect the dots and solve the root problem – not just the immediate symptom.

  • Love operations. You're organized, proactive, and excel in the details. You recognize the importance of long-term goals and are committed to success. You break down complex tasks and fine-tune operations to ensure that every piece of the puzzle fits just right.

Your background

  • 8+ years of relevant professional experience delivering programs that affect people and processes, ideally in design operations, consulting, or business operations

  • Expertise in design practices and methodologies, product development lifecycle, and measurement & evaluation

  • Comfort in the level of learning and ambiguity needed to navigate fast-evolving emerging technologies like AI

  • Strong program management and stakeholder management skills

  • Experience driving change management across a large, globally distributed organization

  • Expertise in measuring impact, identifying risks, and focusing projects on priorities that accomplish outcomes

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit