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Scaled Sales Team Lead

Atlassian

Atlassian

Sales & Business Development
Austin, TX, USA · Remote
Posted on Monday, July 1, 2024

Growth Customer Advocate Team Lead - SMB

Sales | Austin, United States | San Francisco, United States | New York, United States | Remote, Americas | Full-Time

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Are you ready to take on a leadership role and make a significant impact on accelerating growth within the SMB segment? We are seeking a Team Lead who can build, develop, and empower a team of Growth Customer Advocates. As the Team Lead, you will play a crucial role in nurturing a high-performance environment focused on customer growth within small and medium-sized businesses (SMBs). Join us in our mission to deliver a phenomenal experience that everyone wants to engage with, where our product and digital journey are so intuitive that nobody needs assistance. This is a remote position. To help our teams work together, this role requires you to be located in the United States.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $129,600 - $172,800

Zone B: $116,700 - $155,600

Zone C: $107,600 - $143,500

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.


  • Drive sales and revenue growth by leading a sales-driven team of Growth Customer Advocates dedicated to growing the top accounts within the SMB segment.

  • Increase sales and revenue growth by managing inbound and outbound sales prospecting activities.

  • Support marketing campaigns to generate leads and increase brand awareness within the target market.

  • Develop and implement sales strategies, goals, and quotas to achieve team targets.

  • Provide day-to-day guidance and support to the team, ensuring their success in meeting individual and team goals while maintaining a “customer first” culture.

  • Coach, motivate, and inspire team members, providing ongoing development to enhance their sales skills and performance.

  • Monitor sales metrics, track team performance, and provide regular reporting to senior leadership.

  • Collaborate with marketing, growth, and product to align efforts and maximize customer satisfaction, growth, and retention.

  • Stay updated on industry trends, market dynamics, and competitor activities to identify new opportunities and improve team strategies.


  • Minimum of 3+ years of leadership experience leading a sales team with a quota.

  • Experience increasing sales and achieving targets in a fast-paced environment.

  • Experience with sales processes, prospecting techniques, and lead-generation strategies.

  • Experience in forecasting sales, analyzing data, and making data-driven decisions.

  • Experience establishing communication and engagement with prospects.

  • Proficiency in using CRM tools and other sales software.

  • Remote position located in the United States.

Join our team and be part of an exciting and fast-growing organization that values innovation, teamwork, and continuous improvement. The Growth Customer Advocate team’s main goal is to show our customers how Atlassian solutions can make them successful in their goals. Since we work at such a scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product, growth and engineering teams and helping us optimize our customer experience. If you have a passion for sales, leadership, and delivering exceptional customer experiences, we want to hear from you!