Senior Manager, Growth Customer Advocate JSM

Sales | Austin, United States | San Francisco, United States | Remote, Americas | New York, United States | Full-Time

Working at Atlassian

This is a remote position. To help our teams work together effectively, this role requires you to be located in the USA.

We are looking for a Senior Manager who can build, develop, and empower a team of GCA Managers. On the one hand, you should be passionate about building new systems so these are ready for scale. On the other hand, you should believe that the only constant is 'change' and although JSM Growth CAs have a clear swimlane, things (will) change as we are building an agile growth engine.

The JSM Growth Customer Advocate team is focused on helping customers be successful in their Atlassian Cloud Journey. We engage with SMB customers and are focused on Atlassian's Jira Service Management product. As a Manager, your goal is to provide your experience of sales strategies for your team.

The candidate will report to the Head of Growth & Product Advocacy.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $188,800 - $251,700

Zone B: $169,900 - $226,500

Zone C: $156,700 - $208,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Use your strong background in managing B2B customer service and sales teams to manage the growth team handling Cloud Premium edition upgrades within our existing user base

• Display passion for the customer experience, as well as empathy and a positive attitude for customer concern and growth

• Expertly voice your opinion to make things better and while coaching your team to make improve their skills in managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)

• Work collaboratively with a global team

• Have +2 years of leadership experience managing a group of managers/team leads

• Have +5 years of management experience in a B2B environment

• You have a heart for and passion to provide outstanding customer growth through various platforms and collaborate with teams across multiple geos

• You are an expert communicator and can creatively get your thoughts across diverse culture

• You have a proven track record to deliver projects, from concept to execution

• You love to work with people, help and develop your team to be successful in their daily tasks & especially in their future career

• Have experience utilizing a CRM to manage individual/team key performance metrics

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.