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Senior Partner Solutions Architect, ITSM



Oregon, USA · Remote
Posted on Monday, July 1, 2024

Senior, Partner Solutions Architect

Sales | Remote, Americas | Remote, Remote | Canada, Canada | Full-Time

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At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers and millions of users around the globe. Many of these organizations acquire Atlassian tools through our global network of partners, who deliver a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.

Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect (Technical) to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services.

For this role, we want someone who executes with fine precision - part pre-sales solution engineer, part implementation consultant, and part enablement facilitator. The job is not just about the IT Service Management focus only but also about how to increase the knowledge of our Partner's field teams and accelerate the partner selling motions while guiding them toward successful implementation practices that ensure customer success.

You will also work closely with the customer-facing ITSM Solutions team. Our team is skilled at uncovering customer business needs as they consider Jira Service Management for their solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices.

You will collaborate with the Channel Teams, Partner managers, Marketing, Sales, Product, and Solutions Architects and play a key part in a global team dedicated to ensuring the success of new and existing partners in one of our fastest-growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Solutions Architect to help drive ITSM channel partner success.


At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $165,300 - $220,400

Zone B: $148,800 - $198,300

Zone C: $137,200 - $182,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

  • Work within the Partner Solutions Strategy team to develop the enablement strategy to grow and accelerate our Service Management partner eco-system.

  • Identify ways to help accelerate ITSM channel partner success by contributing to the development and expansion of the ITSM channel solution strategy through building collateral such as ESM solutions, blueprints, and reference architecture.

  • Support ITSM channel partners through various stages of a Deal Cycle from pre-sales to post-sales by providing technical expertise and thought leadership that helps partners effectively deliver to customers.

  • Partner with Channel team to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.

  • Contribute to the evolution of practices through resource sharing, feedback loops, etc.

  • Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.

  • Develop and deliver channel partner technical enablement workshops that drive partner success.

  • Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

  • You are an ITSM Architect, that is willing to put hands on keyboard and architect from ref architecture to solutions.

  • Have proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.

  • You share a passion for new ways of working in ITSM/ESM , you ask tough questions that inspire customers to explore changes to their approach to ITSM/ESM

  • Be a creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.

  • Excel at boiling complex customer requirements down into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions

  • Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, and are passionate about making partners successful.

  • Still, reading? Strong familiarity with Atlassian products is desired. Have you reviewed and played with Jira Service Management product?

  • You're well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.

  • You understand the practices by which software gets defined, built, and deployed. You also have experience with IT service management (ITSM) solutions.

  • Both guide and learn from all of us on the Partner Solutions Acceleration Team