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Manager, Growth Customer Advocate (JSM)



Customer Service, Legal, Sales & Business Development
Oregon, USA · Remote
Posted on Monday, July 1, 2024

Manager, Growth Customer Advocate (JSM)

Sales | Remote, UK | Full-Time

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Working at Atlassian

This is a remote position. To help our teams work together effectively, this role requires you to be located in the UK.

We are looking for a Manager who can build, develop, and empower a team of JSM growth customer advocates (GCA). On the one hand, you should be passionate about building (and breaking) new systems so these are truly ready for scale. On the other hand, you should believe that the only constant is 'change' and although JSM Growth CAs have a clear swimlane, things (will) change as we are building an agile growth engine.

The JSM Growth Customer Advocate team is focused on helping customers be successful in their Atlassian Cloud Journey. We engage with SMB customers and are focused on Atlassian's Jira Service Management product. As a Manager, your goal is to provide your experience of sales strategies for your team. Lastly, you'd effectively and creatively coordinate the day-to-day, including team stand-ups, meetings, target setting, coaching, and performance management.

The candidate will report to the Global Senior Manager.

  • Use your strong background in managing B2B customer service and sales teams to manage the growth team handling Cloud Premium edition upgrades within our existing user base

  • Display infectious energy for the customer experience, as well as empathy and a positive attitude for customer concern and growth

  • Expertly voice your opinion to make things better and while coaching your team to make improve their skills in managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)

  • Work collaboratively with a geographically dispersed team

  • Have +5 years of management experience in a B2B environment

  • You have a heart for and passion to provide outstanding customer growth through various platforms and collaborate with teams across multiple geos

  • You are an expert communicator and can creatively get your thoughts across diverse culture

  • You have experience delivering projects, from concept to execution

  • You love to work with people, help and develop your team to be successful in their daily tasks & especially in their future career

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, visit