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Strategic Account Executive - (Japanese)

Atlassian

Atlassian

Sales & Business Development
Oregon, USA · Remote
Posted on Monday, July 1, 2024

Strategic Account Executive - (Japanese)

Sales | Yokohama, Japan | Remote, Remote | Full-Time

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Overview

Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 200,000 customers worldwide, and the Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.

This Account Based Selling role would be joining our Americas team. Our Enterprise Advocates build and implement an effective sales strategy to drive adoption of select products and services to our Enterprise customer base. At the same time, we want our Enterprise Advocates to be a champion for their customers, sharing experiences and suggestions to our product and engineering teams, helping to optimize our customer experience. All of this is done in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.

Account Executives are consultative, solution orientated and creative. They are able to think strategically and effectively prioritize resources to meet the needs of our customers and work with our customer executive to drive Atlassian business value. You need to have an understanding of the Enterprise Sales process & be able to help us apply what could work to the Atlassian sales model.


Responsibilities

Responsibilities include:

  • Develop and implement named Account plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success in our largest and most complex Japanese HQ accounts

  • Fluent in both Japanese and English

  • Maintain full Account ownership while coordinating with a variety of roles (including EDR, LA, Align, TAM, and CSM functions) to ensure a seamless customer experience across multiple global installations and geographies.

  • Work closely with colleagues in the Channel, EDR, and Loyalty teams to build and execute on effective sales strategies for designated territory or named Accounts

  • Strong interlock and engagement with Technical Account Managers to understand technical initiatives and business outcomes

  • Team up with the Loyalty Advocate team (Renewals Team) to maximize customer health and retention

  • Funnel key customer feedback through Field Ops Insights team

  • Establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers



Qualifications

Minimum Required Experience:

  • 10 or more years of sales experience in a business-to-business sales environment

  • Experience managing key customer relationships and closing strategic sales opportunities

  • Extensive experience utilizing a CRM to achieve and correlate key performance metrics

  • Building and leading territory & strategic account plans

  • Experience leading or coordinating Account teams to drive successful customer outcomes

  • Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities

  • Proven track record of meeting or exceeding performance targets

  • Contributes to the overall team culture in a positive, impactful way

Additional Experience:

  • Experience selling SaaS to Dev/IT audiences

  • Solution selling to VP and C-level Executives

  • Experience working alongside a channel sales organization

  • Familiarity with Atlassian's suite of products

  • Experience with both on-premise and cloud software solutions