Business Process Associate

Sales | Manila, Philippines | Remote, Remote | Full-Time

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description

As a Business Process Associate, you will drive continuous improvements to the way our Field Operations teams get things done. The ideal candidate is someone who can identify process gaps and propose improvements to improve processes. If you are highly analytical and can expertly navigate and create processes independently, this opportunity might be for you.

In this role:

• You get to facilitate workshops, create and update process documentation

• You will be working with business owners and IT to prioritize issue resolution

• You will participate in user acceptance, smoke testing, and implementation activities

• You'll get to systematize and process issues for triage and resolution

• You are to Identify process improvements to reduce critical issues and increase efficiency

• You will track metrics across improvements, defects, and raised issues

• You will troubleshoot system issues prior to raising it to IT

Qualifications

Your background

• You have at least 2 years of experience in Sales Operations, Sales Technology, or Customer Support

• You are able to recommend new ways Atlassian can better use Salesforce

• You possess a sense of ownership, self-motivation, and ambition

• You have worked on process improvement projects

• You have experience documenting processes

It would be great if you also have..

• Familiarity with Atlassian's suite of products, and experience using Service Desk tools.

• Understanding of program for Partners

• Salesforce and Workato experience

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.