Support Engineer 2
Atlassian
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role isn't typical. If you enjoy solving complex tech problems, working with diverse global customers, and crave variety, this job has it all. Atlassian is a growing software company expanding its Support team. Senior Enterprise Support Engineers enhance customer experience by advanced troubleshooting and mentoring the global engineering team.
We seek empathetic engineers who can deescalate tough customer situations while mentoring their team. As a Senior Engineer, you must mentor support engineers to improve their skills. You should collaborate with people from various levels and report to the India-based Devtools Support team Manager.
You seek creative solutions to technical problems with the following experience:
7+ years experience in a highly technical enterprise support role, preferably in a software development environment dealing with Java/J2EE application troubleshooting.
You have experience configuring and troubleshooting Web Application containers such as Tomcat, Jetty, etc.
You have advanced knowledge of Version Control Systems such as Git/SVN/Mercurial
Advanced knowledge of Operating Systems (e.g. Linux, MacOS, Windows).
Advanced relational Database knowledge and experience with most common RDBMS (mySQL, Postgres, Oracle). Other database management systems are a plus
You have experience with software development practices such as continuous integration and delivery
Advanced knowledge of computer Networking (communication and transfer protocols such as SSL and TLS, proxies, firewalls, authentication and authorization protocols)