Global Strategic Engagement Director, GSE
Atlassian
The Global Strategic Engagement Director is a senior role within Atlassian’s Global Strategic Engagements (GSE) team, a growth accelerator that delivers transformative revenue outcomes with top strategic customers within Global Sales. The purpose of this role is to accelerate outcomes for large, complex deals and strengthen executive relationships with our customers. They serve as trusted advisors to Global Sales and collaborate with the relevant internal teams to align Atlassian’s strategic capabilities and commercial models with customer needs, while ensuring operational excellence at scale. This role also provides triage support for forecasted deals to advance, accelerate, and unblock them.
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Deal Guidance and Leadership: Serve as a key contributor to deal strategy for top accounts, focusing on customers with high revenue potential, major transformations, complex needs, or requiring balance of trade negotiations.
Operational Excellence: Streamline operational requirements and processes required to close major strategic deals via co-ordinated efforts with the relevant internal teams
Executive Engagement: Partner with ExecOps, Customer Engagement and Account Teams to deepen C-level relationships, positioning Atlassian at the core of customer transformation initiatives.
Deal Acceleration and Revenue Growth: Collaborate with Sales and Finance to unlock incremental revenue growth for multimillion-dollar opportunities, accelerate sales cycles, and deliver measurable business value.
Program Management & Delivery: Operationalise and deliver essential programs for consistent deal closure and triage processes, coordinating with Sales LT, VOC, and Customer Engagement teams.
Playbook Development: Create and scale repeatable frameworks and strategies that can be leveraged across segments, regions and industries.
Customer Success: Partner with Success to ensure smooth handoff and accelerate time-to-value by helping customers adopt and realise ROI from Atlassian solutions.
Partner Engagement: Collaborate with the partner ecosystem to drive positive outcomes and experiences for customers during the sales cycle where relevant.
Cross-Functional Collaboration: Collaborate with the relevant teams from Sales, Product, Marketing, Customer Success, Finance, Legal and others in order to accelerate and deliver customer outcomes.
Primary Success Metrics
Revenue uplift from direct engagement in deal cycle
Increased deal velocity to close
Increased win rates via deal triage
Successful executive engagements during sales cycle
15+ years of experience in SaaS strategic sales or consulting, finance, legal, with a proven track record of managing executive relationships and driving large, complex deals
Demonstrated ability to engage and influence C-level executives and boards, both internal and external
Experience leading cross-functional teams and orchestrating strategic programs across complex organisations
Strong business acumen and understanding of digital transformation, cloud, AI, and emerging technologies
Exceptional communication, facilitation, and stakeholder management skills
Experience developing and scaling strategic frameworks or playbooks
Ability to thrive in a fast-paced, ambiguous environment and drive outcomes at scale
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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