About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Senior Amazon Account Manager to lead our Amazon 3P channel, one of the fastest-growing parts of our wholesale business. Reporting to the Director of Wholesale, this role will own day-to-day management of Amazon, drive topline performance, and partner closely with our external agency to scale the channel with excellence.

This is an exciting opportunity to build and grow a critical sales channel within a brand that’s already beloved by travelers everywhere. We’re looking for a digitally fluent, data-savvy operator who understands how to optimize listings, manage performance marketing, maintain healthy inventory, and ensure a best-in-class customer experience — all while collaborating cross-functionally and externally to deliver against aggressive growth goals.

What you’ll do as the Senior Amazon Account Manager

Channel Ownership & Growth

• Own the performance of Away’s Amazon 3P business, including topline sales, margin contribution, and operational health

• Manage all product listings, A+ content, keyword optimization, and pricing to maximize discoverability and conversion

• Drive strategy and execution across promotional events, marketing spend, and performance advertising in partnership with Tinuiti

• Monitor Buy Box performance, competitor benchmarking, and category trends to identify opportunities and risks

Agency & Partner Management

• Act as the primary day-to-day lead with our external agency, setting priorities, reviewing results, and holding the team accountable to performance goals

• Collaborate on creative briefs, campaign strategies, and advertising optimizations, ensuring alignment with brand and business objectives

• Coordinate with internal teams to supply assets, product details, and promotional calendars in a timely and accurate manner

• Collaborate with agency partners and internal teams to assess and update product assortment, identifying key opportunities for adds, edits, or removals

• Collaborate with agency partners and internal teams to analyze demand and supply reports to improve inventory availability and optimize in-stock rates across the channel

Inventory & Fulfillment

• Work closely with Planning and Logistics teams to maintain healthy stock levels, proactively managing FBA replenishment and FBM performance

• Partner with our 3PL to ensure seamless fulfillment, minimize out-of-stocks, and uphold Amazon compliance standards

• Use sales trends and forecast inputs to support replenishment planning and reduce inventory risk

Customer Insights & Brand Health

• Monitor product reviews, ratings, and customer feedback to identify recurring issues or opportunities to improve product content and experience

• Track support inquiries and collaborate with CX to resolve escalations and inform product and operational improvements

• Maintain brand integrity on the platform through continuous content optimization, compliance management, and alignment with Away’s tone and visual identity

Reporting & Optimization

• Analyze performance across traffic, conversion, ROAS, and profitability to inform both short- and long-term decisions

• Deliver regular reporting and insights to cross-functional stakeholders, surfacing what’s working and where we need to pivot

Who you are

• You have proven experience owning and growing an Amazon 3P (Seller Central) business, ideally within a consumer brand or high-growth startup

• You understand the mechanics of FBA/FBM, PDP optimization, Amazon Ads, and how to win the Buy Box

• You’ve worked with agencies like Tinuiti or similar and know how to set expectations, collaborate, and drive accountability

• You’re a natural problem-solver who enjoys working cross-functionally across Planning, Ops, Marketing, and CX

• You’re analytical and detail-oriented — you thoroughly evaluate data in spreadsheets and Seller Central dashboards and always tie what you find back to action

• You care about delivering a great customer experience and are motivated by both growth and operational excellence

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

At Away, we believe in the power of an inclusive, competitive and equitable total rewards program. Our compensation is purposely structured as one rate to provide transparency in the hiring process while honoring our internal pay bands. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $125,000.00

• This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

How We Work

This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].