Role Description: This is a full-time on-site role as a Customer Success Specialist. Your job responsibilities include:- Software Implementation: Lead the end-to-end implementation process of our SaaS products in client hospitals. Ensure seamless integration and setup of the software.- Driving Adoption: Actively promote and drive the adoption of our software solutions within the hospital environment. Conduct training sessions for hospital staff to maximize usage and efficiency.- Client Relationship Management: Build and maintain strong relationships with key stakeholders in client hospitals. Serve as the primary point of contact for all implementation-related queries and concerns.- Regular Hospital Visits: Conduct frequent on-site visits to client hospitals to monitor the implementation progress, address any issues, and provide ongoing support and training.- Account Management: Manage client accounts to ensure satisfaction and retention. Identify opportunities for upselling additional features or products.- Insight Generation: Analyse data and feedback from client hospitals to identify key insights and areas for improvement. Collaborate with the product development team to enhance the software based on these insights.- Reporting: Provide regular reports on implementation progress, software adoption rates, and client feedback to the management team.Qualifications:- Proven experience in software implementation, preferably in the healthcare industry.- Strong project management skills with the ability to manage multiple implementations simultaneously.- Excellent communication and interpersonal skills to effectively interact with hospital staff and management.- Analytical mindset with the ability to derive actionable insights from data.- Willingness to travel frequently for on-site visits to client hospitals.- Proficiency in using software tools and applications relevant to the role.- Bachelor’s degree or above in hospital administration/business administration is required.Interested candidates please share your resume to [email protected]