Senior Manager, Moderation Operations (HSJS002)

Bevy

Bevy

Operations

United States · Remote

USD 85k-85k / year

Posted on Apr 14, 2026
Location: US-Based, RemoteType: Full-timeDepartment: tbdReports to: Head of Trust & Moderation The Short VersionBevy is standing up a global moderation function for one of the largest enterprise community deployments in market. We need a Senior Manager who can run the operation, own the hardest calls, keep a distributed contractor team consistent and accountable, and build the governance infrastructure that lets us scale to additional enterprise clients. This is a build role. If you want to inherit a finished system, this isn't it. If you want to be the person who designs it, this is. What You'll OwnEscalation & High-Risk Moderation — ~50%- Adjudicating nuanced, high-stakes content that junior reviewers can't resolve- Managing repeat-offender investigations and formal appeals- Holding the line on consistent policy interpretation across global markets- Maintaining documentation that would survive a compliance audit or client inquiry Global Contractor Oversight — ~30%- Monitor queue health and SLA performance- Run structured QA audits and calibration sessions- Identify enforcement drift before it becomes a pattern- Deliver direct, actionable feedback that actually changes behavior Operational Governance & Reporting — ~20%- Track volume, escalation rates, and emerging risk patterns- Produce weekly and monthly executive summaries for internal and client stakeholders- Support compliance and client reporting requirements- Drive the operational groundwork for AI-assisted Tier 1 automation Compensation & LocationBase Salary: $85,000. Remote, US-based.