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Community Relations Specialist - English & Hindi Speaker



Paris, France · Remote
Posted on Tuesday, May 21, 2024
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the Indian market. You will be reporting to our Associate Manager - India, Turkey & UK.
However, please note that this position is based in France.

Your Responsibilities

  • Assist members via various channels: respond to member requests (tickets, outbound calls, social networks, moderation, flags) with a high level of quality
  • Animate coaching sessions for team members (internal and external)
  • Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
  • Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
  • Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your Qualifications

  • Previous experience in customer service (at least 1 year)
  • Excellent communication and active listening skills with a willingness to help others
  • A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
  • Full working proficiency in English and Hindi (Please send your CV in English)
  • You fit with ourBlaBlaPrinciples
  • You thrive in a collaborative, fast-growing and innovative environment
  • You have the ability to take ownership, be aligned with business priorities
  • If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.

What we have to offer

  • Full remote possible in the country of employment
  • 4 additional weeks on top of legal maternity leaves
  • Financial support for home office equipment
  • Minimum 25 days holiday per year
  • Local meal plan policy (Swile card)
  • 50% transportation paid (Forfait Mobilité Durable)
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Employee Stock ownership plan
  • Regular team building events
  • Mental health support
  • 1 day off per year to test our product
  • Annual budget for Sport & Cultural activities (180EUR reimbursed)

Interested in joining the ride?

  • a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
  • a fully remote exercise to evaluate your technical skills
  • a 60-min video-call with our Associate Manager - India, Turkey & UK, Takwa Alshaer Boulaabi, to deep dive into the role
  • a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer Salengro, for a vision fit and rounding off the process
  • Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
Not sure yet?
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.