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Technology Support Specialist/Спеціаліст технологічної підтримки



IT, Customer Service
Kiev, Ukraine
Posted on Friday, May 31, 2024
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission:
We are looking for a Technology Support Specialist to join the "Technologists Team" at BlaBlaCar. Their mission is to support the trouble proofing process of company's products, their testing and development.

Your Responsibilities:

  • Monitoring and testing of BlaBlaCar’s internal & external systems’ functions
  • Providing daily support to our external B2B partners
  • Animate coaching & training sessions for new Bus providers and external agents
  • Maintaining, filling and editing data into the systems
  • Work on improving the interface and functionality of the systems

Your Qualifications:

  • PC proficiency at the level of a confident user (working with internal unique system/products)
  • An analytical mind, the ability to complete assigned tasks clearly and competently
  • Responsible, attentive, perseverance, highly self-organized, learning ability, punctuality- these adjectives define you :)
  • Proficiency in English (B1-B2 level) and fluent Ukrainian are a must have
  • Fit with our BlaBlaPrinciples
  • Thriving in a collaborative, fast-growing and innovative environment
  • Ability to take ownership, aligned with business priorities
  • Previous experience in online marketplaces, logistic and transportation companies will be nice to have.

What we have to offer

  • Full remote possible in the country of employment
  • Financial support for home office equipment
  • 24 days holidays per year
  • 12 days of public holidays
  • Local meal compensation (3300 UA/month)
  • Public transport compensation (455 UA/month)
  • Mental health/psychological support ( + corporate individual/group therapy sessions)
  • Private health insurance
  • Personal growth via trainings, mentorship, internal mobility programs, and English classes
  • Employee Stock ownership plan
  • Regular team building events
  • 1 day off per year to test our product
  • 1 day per year for social engagements with non-profits

Interested in joining the ride?

  • a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
  • a 45-min video-call with our Technologists Team Lead- Tatyana Lakhno, to deep dive into the role and understand more about your profile
  • a 45-min video-call with Tatyana Lakhno & Oleksandra Itskovska, for a vision fit and rounding off the process
  • Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.

Not sure yet?

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.