Company Description BlueStone, founded in Bangalore in 2011, is one of India’s largest digital-first fine jewellery brands, known for combining modern design with strong digital innovation. The brand offers an omnichannel experience through an extensive online collection and 200+ experiential stores, serving cosmopolitan customers across diverse occasions. BlueStone’s proprietary technology enables personalized journeys from design to delivery, allowing customers to shop online, in-store, or from home. Its 100% certified jewellery in gold, platinum, diamonds, and gemstones comes with Lifetime Exchange and Buyback, catering to different budgets and preferences. The company is backed by leading investors such as Accel Partners, Kalaari Capital, Saama Capital, and Hero Enterprises; more details are available at www.bluestone.com.

Designation: Client Engagement Executive

Role: Relationship Ownership Role

Function: Operations

Responsibilities - Deliver a seamless, high-touch, end-to-end relationship experience for Founder’s Circle clients at BlueStone Jewellery and Lifestyle Limited.

Reporting to: Assistant Vice President

Location: HSR - Bangalore

Responsibilities Relationship Ownership

● Manage a dedicated portfolio of Founder’s Circle clients end-to-end

● Develop familiarity with family members, milestones and preferences

● Maintain structured client notes and engagement history

● Proactively engage clients around occasions and life events

● Become the client’s trusted contact within BlueStone

Experience Orchestration

● Coordinate home previews and try-at-home sessions with stylists

● Arrange pick-up & drop services

● Fast-track servicing, repairs and cleaning

● Handle urgent manufacturing or delivery requests

● Execute personalized gestures (birthdays, anniversaries, celebrations)

● Ensure zero-effort experience for the client

Privileges & Access

● Manage invitations to launches and private previews

● Coordinate factory visits and special honours

● Facilitate milestone benefits and loyalty privileges

● Manage referrals and introductions

Internal Coordination

● Liaise across retail, styling, supply chain and servicing teams

● Own requests end-to-end until completion

● Resolve concerns proactively

● Maintain confidentiality and discretion

What Success Looks Like

● Clients reach out directly instead of store or support

● Seamless journeys with minimal follow-ups

● High engagement with program benefits

● Strong retention and referrals

Candidate Profile

Experience: 4 -10 years in luxury hospitality / aviation / private banking / premium relationship management / concierge

Core Traits

● High emotional intelligence

● Excellent communication & etiquette

● Ownership mindset

● Detail oriented

● Discreet and dependable