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Customer Engineer

BrowserStack

BrowserStack

Software Engineering, Customer Service
Ireland · Remote
Posted on Friday, June 14, 2024

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world:

  • BrowserStack is Great Place to Work-Certified™ 2020-21

  • Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

  • Ranked in Forbes Cloud 100 in 2021 - for the second time

  • Featured in LinkedIn Top Startups India 2018

  • Lead customer engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support and ongoing client relationships
  • Be the architect and owner for the prospect’s end-to-end technical evaluation of BrowserStack; deliver on revenue plan for as technical advisor for fortune 500 companies
  • Devising smart engineering solutions to enable customers to reach their development goals with BrowserStack. You will get opportunities to learn & develop on different technologies as per the customer needs. This involves programming, security, networks, etc.
  • Design and lead comprehensive technical sessions in the sales cycle – mapping out the prospect’s unique workflows, technical architecture, and organizational goals – leading to a clear understanding of the BrowserStack’s value proposition in the customer’s evaluation; design and conduct comprehensive solution demonstrations
  • Develop a deep understanding of the BrowserStack technology portfolio and the competitive landscape for automated application and browser testing solutions
  • Work with cross-functional teams in ensuring ongoing customer success; Capture technical product feedback from customers and relay it to product with relevant market insights to enhance product teams
Requirements
  • Atleast 5 years of Technical Pre-Sales / Sales engineering experience in the B2B SaaS space
  • Consulting and client interaction would be a bonus
  • B.S. degree Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices
  • Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Calabash, Cucumber, HP QTP/UFT, ALM); Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft TFS/VSTS); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls)
  • Disciplined self-starter, does whatever it takes in order to succeed
  • Ability to work well in a highly dynamic / team environment; excellent communication skills; strong team player
Opportunities in this Role:
  • Tech - Learning about huge enterprises tech stack
  • Tech - Opportunity to get involved in different languages & frameworks
  • Tech - Building systems for debugging & scaling
  • Customer - Talking to industry leaders

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

  • Fully funded Health plan (including Dental coverage)

  • Enrolment in the BrowserStack Equity program

  • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

  • Remote-First work environment that allows our people to work from anywhere in Ireland

  • Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience