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Client Success Manager

Campaign Monitor

Campaign Monitor

Customer Service
Hasselt, Belgium
Posted on Monday, May 6, 2024

The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role:

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Marigold Engage platform to drive a Consumer First Marketing program.

What You’ll Do:

  • Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices

  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Marigold products and services

  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base

  • Partner with cross-functional teams, such as Technical Consultants and Deliverability experts and be accountable for delivery of sound solutions

  • Collaborate with Partners in the Marigold eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Engage platform

  • Capture and quantify business impact of Engage results for clients and identify/retain client references

  • Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills:

  • A deep understanding and passion for email/SMS/Push Notifications/Website personalization

  • 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager

  • Comfort working in highly flexible, entrepreneurial environment

  • Proven success working in cross functional teams

  • Strong ability to establish priorities and make decisions

  • Strong project planning and management skills

  • Outstanding oral and written communication and presentation skills

  • Strong team building and interpersonal skills

  • Undergraduate degree in business, marketing or related field

  • Some travel required (less than 20%)

  • Fluency in Dutch and English is required

What We Offer:

  • The competitive salary and benefits you’d expect!

  • Generous time off as well as paid holidays and a birthday benefit day off.

  • Retirement contributions.

  • Employee-centric and supportive remote work environment with flexibility.

  • Support for life events including paid parental leave.