The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role:

We are seeking a motivated and detail-oriented Onboarding Specialist to join our Professional Services team. The ideal candidate will play a crucial role in ensuring a smooth and successful onboarding experience for our new customer accounts. This role involves guiding users through the initial setup of our platform, connecting them to teams across the organization,, and addressing any questions or concerns they may have. The Onboarding Specialist will act as a trusted advisor, helping clients understand how to leverage our solutions to meet their business objectives.

Key Responsibilities:

• Manage the end-to-end onboarding process for new clients, ensuring a seamless transition from sales to active users.

• Conduct onboarding sessions via webinars, video calls, and in-person meetings to educate clients on platform features and best practices.

• Develop and deliver tailored training programs to meet the specific needs of each client.

• Serve as the primary point of contact during the onboarding phase, providing timely and effective support.

• Collaborate with internal teams, including Sales, Product, and Support, to ensure a cohesive onboarding experience.

• Gather client feedback and insights to continuously improve the onboarding process and enhance the customer experience.

• Create and maintain onboarding documentation, including guides, FAQs, and training materials.

• Track and report on onboarding metrics to measure success and identify areas for improvement.

What We Offer:

• The table-stakes benefits you’d expect including: medical/dental/vision, life and disabilities insurance.

• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.

• 401k plan with a company match on your contributions.

• Employee-centric and supportive remote work environment with flexibility.

• Support for life events including paid parental leave.