The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold includes Campaign Monitor, Emma, Vuture, Sailthru, Selligent and Cheetah Digital. By joining together these leading solutions through a set of common services, Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, TN, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role: This position is under our Vuture product.

What You'll Do:

• Responsible for the management of a portfolio of client accounts to foster long-term business relationships

• Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth

• You’ll be a trusted advisor to clients to fully understand their needs and help find ways to solve or simplify their pain points

• You need to make sure our clients get as much as they can out of the system. You should be helping them to achieve their goals. You’ll give them best practice advice, ideas, training, suggestions on how to use the system, introduce them to new features they may not be using. This activity will help in increasing adoption and retention.

• You’ll build excellent relationships with your clients, understand their strategic goals, and develop plans to achieve those goals.

• You’ll be working closely with other internal teams such as Support, Development, and Implementation teams to deal with critical customer issues.

• You’ll be monitoring the client’s health and anticipating and pre-empting problems and opportunities.

• You’ll also be identifying incremental revenue opportunities.

• You’ll be measured on renewals, churn and product adoption.

Ideal Qualifications:

• Minimum of 3 years relevant work experience in one or more of the following: customer success management, account management, consulting, or project management

• Previous experience working in a SaaS environment particularly in MarTech. Experience working in email is a huge bonus.

• Understanding and experience with digital marketing

• Proven experience working with large clients

Preferred Qualifications:

• Exceptional communication and presentation skills, highly refined interpersonal skills. You should be comfortable working with c-level stakeholders.

• You’ll be passionate about working in a high-touch customer-facing role and have an interest in complex technology.

• You have to be able to prioritize, multi-task, and perform effectively under pressure.

What We Offer:

• The table-stakes benefits you’d expect including: medical/dental/vision, life and disabilities insurance.

• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.

• 401k plan with a company match on your contributions.

• Employee-centric and supportive remote work environment with flexibility.

• Support for life events including paid parental leave.