Be a part of it. Join the #AccelFamily

People Operations Specialist (German Speaker - 8 months FTC)



People & HR, Operations
Porto, Portugal
Posted on Thursday, May 9, 2024

About Carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

About the role

The role requires the delivery of an efficient, professional, and best in class service for our people in Germany and Portugal. You will be covering and managing all the operational activities across the employee life cycle for our people. You will collaborate with colleagues across the People team in the UK and Germany to define, design and implement global processes and policies and ensure (where possible) these are supported and streamlined through the use of our people systems and communication platforms. You will be seen as the trusted go to person for all operational and transactional queries and for advice and guidance on People processes and policies. In addition, through our company wide ticketing system you will be the first point of contact for our people for general policy, procedure and HR system queries for Germany and Portugal.

  • The role will allow you the opportunity to work amongst a team which covers the whole of Europe including Portugal, Germany, Spain, and the UK. The team will work on the implementation of new ways of working and People experiences to enable our people to work in an environment that is highly engaged and collaborative. You will have the opportunity to lead on the design and implementation of new processes and people experiences which will have company wide impact.
  • Accountability for the accuracy of all employee data and documentation, including new starters, changes to terms for existing employees, payroll instructions and processing leavers.
  • Delivering timely and accurate monthly payroll (and all associated activities such as benefits, allocating statutory allowances and providing accurate Time & Attendance reporting).
  • Ensuring all our new starters have an outstanding onboarding and induction experience from the point of hire to the point of them joining the company.
  • Accountability for ensuring compliance with all audit requirements relating to HR/people processes and policies.
  • Accountability for ensuring compliance with Time and Attendance requirements.
  • Becoming a subject matter expert in all our benefits, policies and processes and supporting the business with implementing and applying these.
  • Becoming an expert on Hibob (HR system) to maximise reporting, automation, workflows, and other functionality.
  • Ensuring all our people data is 100% accurate and reliable all the time.
  • Partnering with HR Operations Manager and People Partner for the business to deliver annual people processes including the annual and mid-year reviews, for example.
  • Using people data to identify and deliver key people insights to understand the opportunities and challenges for the People team to tackle.
  • Support with implementing People ad-hoc projects across the employee lifecycle as and when required by the HR Operations Manager (your manager)