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Junior IT Administrator



IT, Education
London, UK
Posted on Friday, May 24, 2024

About Carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

About the team

The IT team at carwow is key to ensuring our people have access to the best hardware, software, and support in order to perform well in their roles. As we continue to scale and onboard more talented folk, it is essential we're able to continue offering a speedy and high-quality level of service to our users - keeping issues and downtime to a minimum.

About the role

We're looking for a Junior IT Administrator with an organised, proactive, can-do attitude to help assist the existing IT team in shaping and defining how we provide support across our operating countries. The objective of this newly created role is to support the business with Onboarding and Offboarding processes, basic tech troubleshooting in the office and remotely and stock and asset management. You’ll be joining a lean, results oriented IT team, reporting to the IT Support Manager and working collaboratively with our People Operations team and stakeholders around the business. In this role you’ll have the opportunity to progress your technical skills and work within a collaborative team understanding business processes.

What you’ll be doing

  • You'll be the go-to person for onboarding and offboarding new employees, ensuring a smooth tech experience for new hires and leavers alike.
  • You will manage basic troubleshooting of technical issues.
  • You will take responsibility for Platform Access & Control and purchasing of equipment, including ordering laptops and managing stock
  • You will be the first point of contact for basic troubleshooting of IT issues using a helpdesk system, managing access to the various platforms in use, escalating any issues to your escalation points, and setting up accounts for new starters.
  • You will co-ordinate with People Operations departments and Hiring Managers, providing IT support.
  • You will also have the opportunity to work with the wider IT team on technical tasks, learn about the different platforms and systems we use and administer at Carwow and contribute to the smooth running of IT and tech at Carwow.
  • You must at all times strive to act in the customers’ best interest, delivering honest, fair, and professional services.

What you’ll need

Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally you’ll

  • Be a confident people person, able to communicate with different stakeholders and teams around the business
  • Be highly organised, and able to effectively manage your workload.
  • Have an aptitude for technology, and show a keen interest in developing your technical skills.
  • Show a keen interest in keeping up to date with the latest technology topics.
  • Know when to ask for help from your team, and be able to effectively communicate and escalate issues and support queries.
  • A positive attitude, and ability to work with people at all levels.
  • Comfortable supporting macOS and Windows devices in a work environment.
  • Comfortable supporting audio visual, conferencing and meeting room equipment, cabling etc.
  • Ability to spot and shout about improvements, and solve issues proactively.

What's in it for you

  • Hybrid working that works around you (currently two days in the office, three from home)
  • Competitive salary to fund that dream holiday to Bali
  • Share options - when we thrive, so do you!
  • Vitality Private Healthcare, for peace of mind
  • Monthly coaching sessions with Spill - our mental wellbeing partner
  • Enhanced holiday package, plus bank holidays
    • 28 days annual leave
    • 1 day for your wedding
    • 1 day off when you move house - because moving’s hard enough without work!
    • On your third year anniversary, you get 30 days of annual leave per year
    • On your tenth year anniversary, you get 35 days of annual leave per year
    • Option to buy 3 extra days of holiday per year
  • Work from abroad for a month (due to popular demand, this offer excludes the moon).
  • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
  • The latest tech (Macbook or Surface) to power your gif-sending talents
  • Up to £500/€550 home office allowance for that massage chair you’ve been talking about
  • A generous learning and development budget to help you master your craft
  • Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
  • Refer a friend, get paid. Repeat for infinite money
  • Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.