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Sales Team Lead

Carwow

Carwow

Sales & Business Development
London, UK
Posted on Wednesday, June 26, 2024

About carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.


About the role
The Carwow Sell My Car team is seeking a motivated and experienced individual to lead a team of Sales Executives. The ideal candidate will have a proven track record in team management, exceptional communication skills, and a deep understanding of customer service and account management. The Sales Team Lead will oversee the performance and productivity of the team, ensuring they meet their targets and KPIs, and identifying opportunities for improvement. This role involves close collaboration with priority dealers to ensure their needs are met and customer satisfaction remains high.

Responsibilities:

-Lead and manage a team of Sales Executives, providing coaching, guidance, and support to ensure they achieve their targets and KPIs.

- Build and maintain strong relationships with priority dealers, ensuring their needs are met and customer satisfaction remains high.

- Identify areas for improvement in the team's performance and productivity, and implement actions to address these areas.

- Develop and implement strategies to enhance customer service and account management.

- Monitor team performance and productivity, offering regular feedback and coaching to help team members improve.

- Understand priority accounts in detail, analysing and evaluating their performance to determine what is working well and what is not.

- Collaborate with other departments to ensure the team has the resources and support needed to meet their targets and deliver exceptional service.

- Stay updated with industry trends and best practices, sharing this knowledge with the team to ensure continuous improvement and evolution.