OUR MISSION

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.

YOUR MISSION

As a Sales Support Advisor at Carwow, you will be responsible for a range of tasks that are vital to the smooth operation of our sales and customer support processes. You'll play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.

KEY RESPONSIBILITIES

• Customer Interaction: Engage with customers through various channels (phone, email, live chat) and provide information, assistance, and guidance during their car selling journey.

• Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.

• Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.

• Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary. Handling customer queries and concerns around payment processes, and communicating with dealers to ensure timely resolutions to delayed payments.

• Dealer communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.

• Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.

• Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.

• Support for other areas of the SMC business such as collections and customer experience.

WHAT YOU'LL NEED

• Outstanding customer service skills and experience working with clients over the phone and via email.

• Versatility and eagerness to take on new challenges, coupled with a proactive and self-starting attitude.

• Strong organisational skills to effectively manage tasks and ensure timely completion.

• Commitment to delivering exceptional customer service, consistently going above and beyond to provide the best experience possible.

• High levels of enthusiasm and a positive mindset, with a strong team ethic.

• Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills.

INTERVIEW PROCESS

• Introductory video call with our Talent team

• Interview with the Sales Support Team Lead

WHAT'S IN IT FOR YOU

• Competitive comp package

• 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!

• Pension scheme via Royal London - up to 5% company contribution

• Monthly coaching sessions with Spill - our mental wellbeing partner

• Inclusive parental, partner and shared parental leave, including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies

• Bubble childcare support and discounted nanny fees for little ones

• 'Work from abroad for a month' annual scheme

• Generous learning and development budget

• £500/€550 home office budget
  

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.