OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

YOUR MISSION

As a Partner Success Director, you'll be responsible for cultivating and nurturing strong, long-lasting relationships with our Franchise, Mid-Market, and SME partners.

You'll work closely with senior stakeholders at some of the largest Dealership Groups in the UK to ensure they get maximum value from the Carwow partnership and achieve their business objectives. Your goal will be to develop and drive a long-term strategy that ensures Carwow is embedded in their business and enables you to drive revenue growth.

Partner Relationship Management

• Unblock, build and foster strong, strategic relationships with key decision-makers at partner organisations, focusing on stakeholders at the senior level

• Embed yourself within partner organisations to understand the drivers and internal dynamics that drive decision-making

• Proactively identify partner needs, goals and pain points, and develop solutions to address them

• Develop a thorough understanding of how industry trends and macroeconomic factors will impact partner businesses and their approach to third parties.

• Serve as a trusted advisor, providing guidance and support on product usage, best practices, and industry trends.
  

Partner Success & Adoption

• Provide compelling data insights to help drive engagement at senior level

• Conduct business reviews to assess partner satisfaction and identify opportunities for improvement and revenue growth

• Drive product adoption and usage within partner organisations

Revenue Growth & Expansion

• Identify opportunities for upselling and cross-selling within existing accounts

• Unlock opportunities to increase penetration within partner groups

• Collaborate with sales teams to generate new business opportunities

• Negotiate contracts and renewals to optimise revenue and customer satisfaction
  

Data-Driven Insights

• Mitigate partner churn through early risk identification. Monitor partner health metrics and proactively address any issues that may arise.

• Leverage data analysis to identify trends, opportunities, and potential risks

• Use data to inform strategic decisions and measure the impact of partner initiatives

• Develop and implement data-driven strategies to improve partner engagement and retention

WHAT YOU'LL NEED

• 4+ years in Account Management

• Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences

• Strong negotiation and problem-solving skills

• Ability to build and maintain strong relationships at all levels of an organisation including C-Suite

• Experience with CRM tools (e.g., Salesforce) and data analytics tools

• A passion for technology and a desire to help partners succeed

BONUS POINTS

• Knowledge of the UK Automotive Retail Industry

• Experience working in a Marketplace business

• Experience working in a high growth scale-up
  

WHAT’S IN IT FOR YOU

• Hybrid working

• Competitive salary to fund that dream holiday to Bali

• Matched pension contributions for a peaceful retirement

• Share options - when we thrive, so do you!

• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers

• Life Assurance for (even more) peace of mind

• Monthly coaching sessions with Spill - our mental wellbeing partner

• Enhanced holiday package, plus Bank Holidays

  • 28 days annual leave

  • 1 day for your wedding

  • 1 day off when you move house - because moving is hard enough without work!

  • For your third year anniversary, get 30 days of annual leave per year

  • For your tenth year anniversary, get 35 days of annual leave per year

  • Option to buy 3 extra days of holiday per year

• Work from abroad for a month

• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

• Bubble childcare support and discounted nanny fees for little ones

• The latest tech (Macbook or Surface) to power your gif-sending talents

• Up to £500/€550 home office allowance for that massage chair you’ve been talking about

• Generous learning and development budget to help you master your craft

• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for

• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.