The Role

As a Cloud Service Engineer, you will be responsible for technical customer setups of Lucanet in cloud environments and managing and maintaining these systems, including the CFO Solution Platform. The aim of the team is to process service requests within agreed time frames and ensure stable and fully functional cloud environments. You will provide support to customers, partners, and colleagues through various communication channels and assist with automation, cloud migration projects, and technical documentation.

What you'll do

• Install, configure, and assign Lucanet.Software in cloud environments and CFO Solution Platform
• Monitor performance, conduct system maintenance, and address malfunctions and failures
• Ensure data protection and security in cloud environments through updates, logins, protocols, and backups
• Support incident, problem, and change management for managed environments
• Create an internal wiki with technical documentation and cloud service guidelines
• Support our customers, partners, and colleagues via phone, e-mail, or remotely with service
• Automate provisioning and rollout processes and supporting the implementation of cloud migration projects

What you bring to the table

• Experience (apprenticeship/professional experience): Completed training in an IT profession (IT specialist for system integration or application development, IT merchant, information and telecommunications systems electronics technician) or comparable training and at least two years of professional experience, including at least one year in the Cloud Service and/or Operational Services area
• Very good knowledge of Windows operating systems and good knowledge of Linux
• Good knowledge of virtualization
• Advanced basic knowledge with hosting providers, e.g.: Amazon Web Services (AWS) or MS Azure
• Good knowledge in the area of security & data backup/restore
• Basic knowledge in the area of networking (VPN)
• Good knowledge of written and spoken English and Spanish (at least level B2)
• Very good knowledge of MS Office programs
• First experiences in proactive monitoring of customer systems (monitoring)
• High service and customer orientation
• Flexibility and initiative

Good to have

• Experience in the development of operational, monitoring and test concepts
• Experience in the creation of scripts in various scripting languages

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.