The Role

As a Partner Success Manager, you'll be at the forefront of fostering successful collaborations with our partners. Your

role will involve driving the continuous development of existing partnerships and ensuring partner and customer

satisfaction. This entails onboarding, enabling, training, and expanding our partner network, equipping them to meet

market demands and deliver our solutions effectively.

You'll play a key role in enhancing our NPS survey process to ensure high participation and satisfaction rates among

partners and their customers. Additionally, you'll be responsible for the ongoing development and enhancement of our

Partner Certifications and Programs, underscoring our dedication to partner success and customer satisfaction.

What you'll do

• Partnership Relationship Management: Cultivate and expand strong relationships with existing partners,
• focusing on Tax and Compliance Reporting, identifying growth opportunities. Conduct regular performance reviews, feedback sessions, and strategic planning meetings with the Partner Sales and Marketing Team.
• Partner Onboarding, Enablement, and Training: Create and implement comprehensive training programs with internal teams to ensure partners are knowledgeable about our products and programs, enhancing customer satisfaction.
• Certification and Program Development: Continuously enhance Partner Certifications and Programs to keep them relevant and aligned with Lucanet Group's business plans.
• Problem Solving: Assist partners in overcoming challenges to deliver top-notch service to their customers.
• Performance Monitoring and Reporting: Track and report partner program performance, including enablement measures and NPS results. Utilize insights for improvements and report key metrics to senior management.
• Feedback Loop: Act as the voice of partners within Lucanet Group, providing feedback to product and engineering teams for future development. Manage partner surveys and initiatives based on feedback.
• Net Promoter Score (NPS) Management: Collaborate with Customer Success to align the NPS process with partners' needs, striving for high participation and using feedback to boost satisfaction.
• Partner Service Offerings: Strategically enhance and implement partners' service offerings within Lucanet.
• Tool-based Improvements: Analyze and improve partner experience using tools and automation, such as Partner Portal, Planhat, and Learning Management Systems.

What you bring to the table

• Bachelor's degree in business administration or a related field.
• Extensive technical and industry knowledge, especially in Tax & Compliance Reporting
• Proven track record in channel success, partner management, or a similar role, ideally within the SaaS industry.
• Strong skills in training and presenting, with the ability to create and deliver engaging and informative training sessions.
• Excellent analytical skills for evaluating programs and performance.
• Demonstrated ability to lead continuous improvement and manage change effectively.
• Strong relationship-building skills with customers and internal teams.
• Willingness to travel for client meetings and industry events as needed.
• Excellent communication skills in both English and German, with proficiency in written and verbal forms.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.