Associate Support Consultant | French
Causal
Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.
We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.
The Role
User Support is dedicated to assisting with all inquiries related to the Lucanet software and associated third-party tools. Our team is committed to resolving customer questions promptly and ensuring a high level of satisfaction through excellent service.
What you'll do
- Responding to inquiries via phone, email, and customer portal
- Understanding and categorizing new inquiries
- Providing support and guidance for questions and issues related to:
- All modules of the Lucanet software
- Common Lucanet apps
- Data imports into company codes and to/from Lucanet.Group Report
- Creating and reviewing helpful knowledge articles
- Escalating requests to the second-level support team when needed
- Supporting the onboarding of new team members
What you bring to the table
- Completed training in business administration or relevant experience in software support
- Solid understanding of accounting principles
- Proficient in written and spoken English and in French (C1 level)
- Proficient in one of the following languages is a plus: Dutch or Spanish
- Confident using MS Excel and MS Outlook
- Strong communication and collaboration skills
- Customer-focused and service-oriented mindset
- Eagerness to learn and grow
- Reliable and supportive team player
Perks at work
- LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
#LI-ED1
Powered by uniqueness
Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our DE&I journey
GDPR Notification
Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.
Data protection Lucanet