Knowledge Management PM
Bengaluru, Karnataka, India
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
The Knowledge Management (KM) team is a global function dedicated to building a robust internal knowledge ecosystem. The team treats internal knowledge assets as the core fuel for enterprise AI productivity, bridging the gap between traditional knowledge architecture and automated discovery to drive high-impact efficiency across the organization.
The Role:
The Knowledge Management (KM) PM will serve as the bridge between traditional knowledge architecture and the future of AI-driven enterprise productivity. Supporting the Global Head of KM, you will treat internal knowledge as high-octane fuel for AI models and retrieval systems.
This high-impact role requires a blend of deep technical acumen (Confluence advanced automation, metadata design, and AI/LLM integration) and exceptional interpersonal skills to influence cross-functional teams, lead change management, and act as a trusted advisor across the organization.
The work you’ll do:
1. AI Integration, Prompting & Data Readiness
Support the design and execution of KM strategies that prioritize AI-readiness, ensuring all knowledge assets are structured, clean, and chunked for optimal Retrieval-Augmented Generation (RAG) and search discovery.
Actively develop, test, and refine prompt engineering libraries and context-injection frameworks for internal AI tools to maximize accuracy and minimize model hallucinations.
Partner with the Head of KM to enforce a Global Knowledge Governance Model covering AI ethics, data lineage, privacy, and automated content validation.
Establish robust metadata schemas and taxonomy structures optimized for next-generation vector search and LLM ingestion.
2. Deep Confluence Architecture & Technical Automation
Serve as the resident Confluence Power User and Automation Expert, architecting scalable space hierarchies, page blueprints, and smart workflows using native automation, Smart Values, REST APIs, and third-party integrations (e.g., Jira, Slack/Teams/AI tools).
Build and maintain automated archiving, stale-content flags, and approval workflows to maintain ecosystem hygiene with minimal manual intervention.
Audit and optimize Confluence and connected knowledge repositories to reduce "noise," ensuring AI agents only pull from verified, authoritative sources.
3. Cross-Functional Collaboration & Stakeholder Leadership
Serve as an empathetic and compelling advocate for a "Knowledge-First" culture, building trust across Product, Engineering, Enablement, and Business.
Translate complex AI, data, and technical KM concepts into clear, actionable insights for non-technical leadership and cross-departmental stakeholders.
Partner with L&D and Enablement to design and deliver high-impact training sessions, helping Celonauts effectively interact with AI tools and governed knowledge bases.
4. Agile Project Management & Ecosystem Analytics
Lead end-to-end KM projects using Agile frameworks to keep pace with rapid AI deployment cycles.
Track and analyze detailed platform metrics, search query logs, and user feedback loops to continually optimize AI context windows and knowledge architecture.
Monitor ecosystem health metrics to proactively prevent information decay across all automated knowledge pipelines.
The qualifications you need:
Experience: Minimum 5–8 years in Knowledge Management, Operations, or Technical Program Management within a fast-paced technology enterprise.
Confluence & Atlassian Mastery: Expert-level mastery of Confluence administration, advanced page design (macros, templates, agents), native automation engines, and Atlassian ecosystem integrations (Jira, Atlassian Intelligence, API webhooks).
AI & Technical Skills: Hands-on experience working with LLMs, RAG pipelines, vector-search dynamics, and basic scripting/data structured formats (e.g., JSON, YAML, Markdown) for automated workflows.
Prompt Engineering: Proven ability to design, benchmark, and optimize systemic prompts for enterprise AI tools.
Interpersonal & Communication Excellence: Outstanding verbal and written communication skills with a proven track record of influencing cross-functional leaders, managing change, and driving cross-team alignment.
Agile Project Leadership: Demonstrated ability to manage multi-stakeholder projects, set clear milestones, and deliver on tight timelines.
Analytical & Problem-Solving Mindset: Strong data-analysis skills to evaluate knowledge health, search metrics, and AI accuracy.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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