Product Manager
CleverTap
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Mumbai, Maharashtra, India
Posted on Saturday, May 11, 2024
About the Role:
At CleverTap, we’re building newer capabilities around better behavioral analytics, advanced orchestration, and more ways to offer hyper-personalized experiences.
The Product Manager is responsible for the execution of product development plans based on the prioritized business needs, works closely with cross-functional teams to realize the product vision, and focuses relentlessly on product adoption.
What you will do :
- Develop and own the product roadmaps within the product area, prioritizing increments based on inputs of external and internal stakeholders
- Plan, scope, and ensure high-quality delivery of increments with complete ownership of end-to-end feature launch.
- Work with Sales, Design and Engineering to develop feature-level specifications (PRDs) inclusive of UX/UI design, then validate assumptions, prototypes, and designs directly with existing or prospective customers.
- Participate in regular sprint ceremonies to oversee the execution of planned features.
- Resolve issues by closely monitoring product issues and escalate as required.
- Partner with Product Marketing on launches and sales collaterals, and other technical information required to support internal onboarding and outbound marketing and sales activities.
- Work with Customer Success and Sales to account for and co-own NPS, and C-SAT scores.
- Detailed data analysis and structured decision-making
- Interact with customer-facing teams (eg: Sales, Customer Success, Account. Management) to obtain customer feedback and structure them to arrive at decisions.
- Collect and analyze data for feature adoption, draw insights to enable better adoption.
- Perform ecosystem analysis and benchmarking. Design industry first
breaking products to solve customers and industry problems.
What are we looking for?
Must have :
- Experience in working with B2B SaaS or digital consumer products with an interest in building a career in Product Management.
- Experience in driving adoption for B2B SaaS or digital consumer products.
- Graduate in Engineering with 5+ years experience in product development or customer onboarding or product adoption.
- MBA/PGDM with a specialization in IT or Marketing or Strategy or Business Analytics will be preferred.
- Experience in working with enterprise customers, requirement gathering, structured approach to problem-solving, collecting and interpreting qualitative product data, and customer/ user feedback.
- Ability to interface at multiple levels of the organization and across functional groups to articulate priorities and deliverables.
- Detailed-oriented with exceptional documentation skills.
- Exceptional analytical skills with experience in collating and analyzing data to arrive at business decisions.
- Exceptional verbal communication skills to explain complex concepts and workflows.
- Experience with Agile development methodologies like Sprint, Kanban, etc.
Good to have :
- Functional: Product marketing strategies, project management skills, pricing and packaging exposure
- Behavioral & Soft skills: Cross-functional team management, strong presentation, influencing skills
Measures of Success:
- Product/ feature development schedule and timelines
- Product/ feature Adoption
- Net Promoter Score (NPS)
- Time to Value (TTV)
Who will you report to: Director-Product Management
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
About the Function :
At CleverTap, the Product team is focussed on building the World's #1 Retention Cloud. We believe that user retention is the only way for apps to grow faster, sustainably. The Product organization collaborates with engineering to bring out new innovative features that customers love. The team is responsible for all aspects related to the product execution cycle - pain point identification, delivery, documentation, adoption, positioning, packaging, pricing, and promotion.
The Product team consists of product managers, designers, marketers, analysts, growth specialists, etc. working together to solve some of the challenges brands face to retain their customers for life.
We are a team of Growth Pilots where everyone works together towards a common objective.
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real-time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.
The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in San Francisco, California, with presence in New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, Jakarta, and Ho Chi Minh.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
This job is no longer accepting applications
See open jobs at CleverTap.See open jobs similar to "Product Manager" Accel.