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Vice President - Revenue Operations

CleverTap

CleverTap

Operations
Bengaluru, Karnataka, India
Posted on Tuesday, June 18, 2024
About the Role:
We are seeking a dynamic and strategic leader to join our team as the VP of Revenue Operations. You will be responsible for the entire gamut of revenue operations activities including sales operations, marketing operations, customer success operations and business reporting. This role is crucial in driving operational excellence, optimizing revenue processes, and ensuring alignment across the revenue-generating functions. The ideal candidate will have a strong background in SaaS, a deep understanding of revenue operations, and a proven track record of driving revenue growth. In this role, you will be reporting to the Chief Operating Officer of CleverTap.
What will you do:
- Develop and implement a comprehensive revenue operations strategy that aligns with the company’s overall business objectives.
- Streamline and optimize end-to-end revenue processes, including pipeline generation, opportunity to order, and renewals.
- Collaborate with field teams and finance to create accurate revenue forecasts and ensure alignment with financial goals.
- Utilize data and analytics to drive insights, improve decision-making, and measure the effectiveness of revenue strategies.
- Establish, measure and operate on the basis of leading indicators to drive performance across field functions including marketing, sales and CS.
- Establish and track key performance indicators (KPIs) to measure the effectiveness and efficiency of revenue operations.
- Oversee the selection, implementation, and management of revenue technology stacks, including CRM, marketing automation, and analytics tools.
- Foster strong collaboration between sales, marketing, customer success, and finance teams to ensure cohesive execution of revenue strategies.
- Build and lead a high-performing revenue operations team, providing mentorship and development opportunities.
- Identify and implement best practices and continuous improvement initiatives to enhance revenue operations and positively influence topline & bottomline.
What are we looking for?
- 15+ years of experience in revenue operations, sales operations, or a related field, with a focus on SaaS companies.
- Strong bias for execution, and a proven track record of driving revenue growth and achieving business goals.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Ability to think strategically and translate business objectives into actionable revenue operations plans.
- Collaborative mindset and ability to work effectively and efficiently across a diverse set of stakeholders.
- Proven leadership experience with the ability to build, manage, and inspire a team.
- Experience with Salesforce, HubSpot, Looker Studio, and similar CRM/ data analytics tools.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior executives and cross-functional teams.
- Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA from a tier one institute preferred.
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Sales Operations being a part of an aggressively growing Company and a Sales Organization, plays a pivotal role in Onboarding, Enabling and Driving superior performance among the Sales & Marketing Organization. The Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real-time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.
The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in San Francisco, California, with presence in New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, Jakarta, and Ho Chi Minh.
For more information, visit clevertap.com or follow us on:
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!