Customer Success Manager (SEA)
CleverTap
Customer Service, Sales & Business Development
Mumbai, Maharashtra, India
Posted on Oct 25, 2024
About the Role:
As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.
What will you do:
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
- Develop an intimate understanding of your customers’ businesses, conduct health checks
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Handle customer concerns with confidence, putting them at ease.
What are we looking for?
Must have:
- Overall 4-6 years experience and 2 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Good to have:
- Experience in SaaS
- Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing
- Experience in handling SEA regions.
Measures of Success:
- NPS
- Retention rate
- Upsell and Cross sell
- Product adoption - breadth and depth
Who you will report to: Director - Customer Success
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!