Manager : Long Tail
Cogoport
Cogoport is on a look-out for a Customer Success professional who would spearhead the day-to-day engagements with our top-tier clients across the region and will cultivate and nurture strong relationships with a diverse clientele, ensuring their unwavering satisfaction and loyalty to Cogoport's services and products.
Responsibilities
1. Developed and implemented a comprehensive customer success strategy, aligning with the company's overall objectives.
2. Proactively identified and addressed customer concerns, minimizing churn and maximizing customer lifetime value.
3. Led a team of customer success specialists, providing mentorship, training, and performance management.
4. Manage the Sales team for Long-tail customer segment
5. Adherence to Sales processes, scripts and Product to deliver CX and sustain good customer retention.
6. Expertise in CRM, presentations, and negotiations to deliver exceptional outcomes for both our customers and the company
Skills and Qualifications
3-5 Yrs. Team lead experience in Customer Success / Telesales / Inside sales in B2B organizations
Familiarity in working in CRMs
Expert in end to end project delivery, on boarding, providing product demos, churn control, renewals and adoption
Core Values of Cogoport
Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.
Customer Centricity: Our customers are at the heart of all that we do. Without happy customers, our company is doomed. Understanding their perspective collectively is key to our success.
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