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Technical Writer (m/f/x)



Marketing & Communications, IT
London, UK · Amsterdam, Netherlands · Madrid, Spain · Munich, Germany · Amsterdam, Netherlands · Netherlands · Germany · United Kingdom · Berlin, Germany · England, UK · London, UK · Valencia, Spain · Spain
Posted on Wednesday, May 8, 2024

At commercetools, we are:

  • Engaged: We didn't become the fastest growing, highest-ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
  • Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries behind MACH® — our patented tech has radically disrupted the world of enterprise commerce software. And we are just getting started!
  • Valued: Intelligent, resilient, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of care.

Please note:

  • *We can only consider applicants located within a commutable distance to our offices in Amsterdam, Berlin, London, Munich, or Valencia.

The Opportunity:

We are looking for a Technical Writer, with a strong technical background to join our Documentation team.

Our modern commerce platform is cloud-based, API-first, and packed with incredible features used by global clients with highly customized technical architectures. As part of our team, you'll help make our technology easy to understand, crafting tailored reference documentation, tutorials, and guides enabling our customers to build fast and robust solutions.

Your Mission:

  • Conceptualize, structure, and craft clear and concise technical documentation, such as API reference docs and developer guides.
  • Collaborate with other teams and departments across the organization to craft new and improved content driven by user needs and real-world use cases.
  • Enable product managers, engineers, and designers to contribute to all aspects of our documentation, from tutorials to API references.
  • Collaborate with your team of Technical Writers to review and refine content, enhance workflows, and maintain the high quality of our documentation.
  • Support the product and enablement functions to ensure the timely delivery of release notes, updates, and other product-related technical information.

What you need to succeed:

  • Demonstrated experience writing technical, developer-focused documentation.
  • Hands-on experience with frontend technologies, such as JavaScript, TypeScript, and React.
  • The ability to translate complex technical concepts into clear and simple content for diverse audiences.
  • Attention to detail and precision.
  • You’re proactive in collaborating and communicating with team members across the company.
  • You're enthusiastic about diving deep into new technologies and continuously enhancing your understanding of our platform.
  • Excellent written and verbal English.

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open-source community:

⚙️ We <3 Automation and Machine Learning

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcomes and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development, and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.