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Director, Sales Operations



Sales & Business Development, Operations
London, UK
Posted on Friday, May 17, 2024

Our Values:

Drive Results: We power evolutions in commerce by driving measurable results for our people and for the world's leading companies. We challenge the status quo through our culture of innovation. Think big, work hard, and execute on transforming the future of commerce - that's who we are.

Cultivate Belonging: We foster positive relationships and elevate teamwork by owning both our personal impact and the impact we leave on the communities we operate in. commercetoolers share a commitment to curiosity, understanding diverse experiences, and making positive impacts through inclusion. By investing in learning, development, and growth opportunities, we empower all commercetoolers to take the lead in their professional growth.

Champion Customers: Through incremental innovation and thoughtful collaboration, we power our customers' ability to then translate those into revenue-generating opportunities. Ambitious by nature, commercetoolers create continuous value and go the extra mile for our customers to unlock their full potential. We prioritize the customer experience in our development, proactively addressing any challenges that arise with unwavering resilience.

Adapt Boldly: We are curious, inventive, and change drivers. commercetoolers own up to our mistakes, learn from failures, and, in doing so, build trust. We are committed to being bold decision-makers and transforming the future of commerce.

The Opportunity:

As our Director, Sales Operations, you will lead and manage our global Sales Operations Team to ensure operational excellence and high performance. By working cross-functionally with our Sales and Customer Success leaders, you will optimize our global sales organization while driving efficiencies and opportunities for growth.

Your Mission:
  • Oversee sales forecasting, ensuring accuracy and timely adjustments as needed
  • Establish and maintain scalable processes that ensure best practices in pipeline management, CRM operations, and sales reporting
  • Work closely with sales leadership to define key performance metrics and indicators for sales force productivity
  • Ensure sales technology stack is optimally used in driving efficiencies and visibility across all sales channels
  • Collaborate with Business Intelligence teams to build Tableau dashboards that reduce repetitive work for the Sales Ops team while aligning GTM organizations towards one source of truth
  • Analyze sales data and performance metrics to identify areas for improvement and implement solutions to drive sales growth
  • Act as a liaison between sales, marketing, finance, and other departments to ensure strategic alignment and operational cohesion
What you need to succeed:
  • 6+ years of experience in sales operations, business operations, or a similar role within a fast-paced environment
  • Proven track record of leading sales operations teams and driving significant sales growth
  • Strong analytical skills and data-driven thinking with an extensive background in CRM systems and sales software
  • Excellent leadership and communication skills, capable of articulating ideas to both technical and non-technical audiences
  • Highly organized and results-oriented with an ability to manage multiple priorities simultaneously
Nice to have:
  • Bachelor’s degree in Business Administration, Marketing, or a related field. Master's degree preferred

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Workation: Up to 60 days/year from a country different from your base country

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

For US-based roles

🩺 Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

💪 Our differences make us stronger


  • Enjoy a flexible, hybrid working environment
  • Newly updated modern office at the American Tobacco Campus in the heart of Downtown Durham
  • Do you have a dog? We're a dog friendly office
  • Kombucha on tap, coffee, tea, snacks, and catered lunches
  • Semi-monthly team events
  • Need a break? We have foosball, darts, ping pong, and a golf putting simulator
  • Combination of individual work spaces and cozy meeting rooms

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.