Technical Writer
Conduktor
Marketing & Communications, IT
London, UK
Posted on Oct 5, 2024
About Conduktor
Real-time data is revolutionising our lives. Think of the Conduktor platform as the ultimate command centre for all things Kafka: whether thats managing clusters, monitoring data streams, or debugging issues, Conduktor aims to help teams work faster and with fewer headaches.
We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us.
About the role
We are looking for our first Technical Writer to join our Product team here to create, manage, and update our product documentation. Working closely with our Product and Engineering teams you’ll be guiding our users on maximising the utilisation of Conduktor and empowering our users to succeed by connecting the technical details to real-world use cases, best practices, and architectural insights. From how-tos to deep dives, you’ll create a seamless experience that links every feature to its value, making the complex simple and actionable. Being comfortable in a deeply technical environment, and looking to set new standards for high-quality documentation, your work will serve as the first point of contact for our potential customers.
What will you be doing?
- Managing and maintaining documentation, ensuring it is all up to date and synchronised with our product releases
- Working closely with our product, engineering and support teams; extracting and translating their knowledge into accessible documentation
- Supporting our marketing team in their efforts through creating content, and ensuring our messaging is accurate and consistent
- Developing a clear and logical documentation structure following frameworks like Diátaxis or similar methodologies
- Creating knowledge bases, user guides, API and developer documentation, release notes, FAQs, process documents, and case studies
- Writing and tailoring documentation for channel and platform partners
- Reviewing content to ensure consistency with Conduktor's brand
- Staying up-to-date with the latest documentation tools and best practices to continuously enhance the quality and efficiency of our documentation processes
What experience are we looking for?
- You have 3+ years of experience in technical authoring within the tech industry
- You’ve worked with SaaS B2B technical enterprise products
- You’re a proficient user of documentation tools like Docusaurus, and you’re familiar with Diátaxis or similar documentation frameworks
- You have a working knowledge of Git/GitHub
- You have experience authoring content in markup languages such as Markdown
- You have excellent communication skills and the ability to explain complex concepts in simple terms
- You always demonstrate strong attention to detail and commitment to accuracy and quality
- You have an understanding of enterprise technology solutions and a familiarity with partners like Splunk, AWS, Confluent, etc.
Perks and Benefits
- Stock options
- 25 days PTO + public holidays
- Pension contribution
- Top-tier private health insurance package
- Learning & Development allowance
- Employee referral scheme
- Class pass
- Company-wide events and team socials
- Our office is dog friendly! Our resident pooches Lexi and Honey are always looking for furry colleagues to join them. 🐶
Equal Opportunity Statement
Fostering an inclusive environment is vital to us, and we want to bring onboard people who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!
Conduktor is an Equal Opportunity Employer. All applicants are considered regardless of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.