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Order Management Analyst

Couchbase

Couchbase

IT
Austin, TX, USA
Posted on Thursday, June 13, 2024

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

Reporting to the Senior Director, Global Commercial Strategy, you will be overseeing the management of order processing to ensure accuracy and completeness, inline with company policies and procedures. In addition, you will be responsible for the completion of Customer account step up forms, RFP and general questionnaires including security responses. You have some knowledge of enterprise infrastructure software deals, including both subscription and consumption models. You will be a key strategic business partner to the entire Commercial Strategy and Field Sales teams.

In this role you will need to have excellent attention to detail and be extremely organized. You will need to deliver work to tight deadlines to meet the required company SLA’s. Ability to multitask and prioritize at times of high volume, schedule flexibility during the end of the month or quarter will be required.

Cross functional ability will be important as this role is at the intersection of numerous functions.

Your ability to communicate to sales reps all the way up to our most senior executives will be an important skill required for this role.

You must be an initiative-taking self-starter who thrives in a fast-paced environment. Ability to thrive in a fully remote organization. The positions are based in the United States.

Responsibilities

  • Receive, prioritize and process incoming orders inline with company policies and procedures.
  • Partners with Finance (Including Collections) and Commercial Strategy teams to efficiently and accurately process opportunities and handle any queries, especially on complex or non standard deals.
  • Serves as primary point of contact to support the Commercial Strategy and Field Sales teams for all questions related to opportunity booking, subscription management and license / activation delivery protocols.
  • Collaborates with internal teams to provide enablement on opportunity booking policies and best practices.
  • Resolves any booking errors and or order management queries.
  • Ownership of Customer accounts set up forms or processes.
  • Ownership of Customer RFP or questionnaire responses, liaising with cross functional teams, as required.
  • Management of public market place and or training orders.
  • Responsible for handling SOX evidence or queries for internal and external parties, related to order management.
  • Involvement in the reconciliation between SFDC and the accounting system on a monthly basis.

Qualifications

  • Bachelor degree preferably Business Administration
  • 2-3 years of experience in Finance or data entry roles.
  • Extensive experience with Salesforce.com and CPQ is a must.
  • Some experience reviewing customer contracts will be beneficial.
  • Basic understanding of ASC606, SOX, Export Compliance.

The anticipated starting base pay range for this role is $X per year. Base salary is not the only component of our competitive total rewards package - you will also be eligible for bonus, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
Base Pay Range
$67,200$97,000 USD
Why Couchbase?
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:
  • Generous Time Off Program - Flexibility to care for you and your family
  • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
  • Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
  • Career Growth - Be valued, Create value approach
  • Fun Perks - A Monthly Lifestyle Spending Account credit, an ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
  • And much more!
*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.
Disclaimer:
Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.
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