We are looking for an Order Management Specialist to join our Sales Operations team. In this role, you will ensure the accurate creation, processing, and maintenance of customer orders throughout the subscription lifecycle. You will work closely with Sales, Deal Desk, Finance, and Support teams to deliver a seamless customer experience and maintain data integrity across our systems.

Key Responsibilities
Order Processing & Administration

• Review and validate incoming sales orders for accuracy, completeness, and compliance with internal policies.
• Create and manage subscriptions, amendments, renewals, and cancellations in CRM (SFDC)
• Ensure correct configuration of products, price plans, term lengths, billing frequencies, and usage metrics.
• Collaborate with Finance to ensure timely invoicing, credit issuance, and revenue recognition alignment.

Data Quality & System Integrity

• Maintain high-quality customer and order data in CRM.
• Identify process or data inconsistencies and propose improvements.
• Contribute to documentation, SOP creation, and cross-functional training.

Cross-Functional Collaboration

• Work closely with Sales Ops/Deal Desk to validate deal structures and workflow compliance.
• Provide support on order-related customer inquiries.

Compliance & Policy Adherence

• Ensure order processing follows company policies, pricing rules, and approval matrices.
• Assist in audits, SOX compliance, and internal controls related to order-to-cash.

Qualifications
Required

• 3–4 years of experience in Order Management, Sales Operations, Billing Operations, or similar roles in a SaaS or subscription-based business.
• Hands-on experience with CRM/billing systems (e.g., Salesforce, Netsuite).
• Strong understanding of SaaS subscription models (annual contracts, usage-based billing, renewals, prorations).
• Excellent attention to detail and strong analytical skills.
• Ability to manage multiple priorities with tight deadlines.

Preferred

• Experience with SFDC and quote-to-cash processes.
• Understanding of ASC 606 revenue recognition principles.
• SQL or advanced Excel/Sheets skills.
• Experience supporting global operations and multi-currency billing.

What You’ll Bring

• A collaborative mindset and the ability to communicate clearly with cross-functional teams.
• A customer-centric approach with problem-solving abilities.
• Process-driven thinking and a desire to continuously improve systems and workflows.

Why Join Us?

• Work in a fast-scaling SaaS environment with modern tools and processes.
• Opportunity to influence the order-to-cash workflow and improve business efficiency.
• Growth paths into Sales Ops and other operation team