IT Tech Lead
Couchbase
As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.
Couchbase is seeking a highly skilled and people-oriented IT Tech Lead to join our Raleigh, NC office. This role goes beyond traditional IT support—you will serve as a technical leader and systems owner, driving automation, scalability, security, and innovation across our internal IT and SaaS ecosystem.
You will partner closely with IT, Security, Engineering, and Business teams to design and operate world-class employee technology experiences, while leading the adoption of identity-driven automation, workflow orchestration, and AI-powered agentic applications that enable the business to scale efficiently.
Key Responsibilities
Technical Leadership & Ownership
- Act as the IT technical lead for employee systems and internal productivity platforms, serving as an escalation point and mentor for IT analysts
- Own the architecture, administration, and lifecycle of core SaaS platforms including Okta, Google Workspace, Slack, Jira/Confluence, and endpoint management tools among others
- Drive best practices, standards, and documentation across IT systems, access management, and automation
Collaboration & Workflow Platforms
- Lead Slack administration and workflow automation, including:
- Slack Workflow Builder and integrations
- Automated IT, HR, and Security workflows
- Administer Jira & Confluence, including user provisioning, permissions, workflows, and integrations with other systems
- Own Google Workspace administration and build automations around this platform including:
- User lifecycle management
- Security policies, data governance, and access controls
- Shared drives, email routing, and collaboration standards
AI & Intelligent Automation
- Design and build AI-powered, agentic IT applications using platforms such as Jira ITSM, Project, & Atlassian Rovo
- Identify & execute on opportunities to:
- Automate IT support and self-service
- Enhance employee productivity with AI agents
- Integrate AI into ticketing, knowledge management, and workflow orchestration
Identity, Access & Automation
- Serve as the Okta administrator and subject matter expert
- Design and manage SSO, SAML/OIDC integrations, user lifecycle management, group rules, and access policies
- Build and maintain Okta Workflows to automate onboarding, offboarding, role changes, and compliance processes
- Partner with Security to enforce Zero Trust and least-privilege access models
Endpoint & Infrastructure Support
- Oversee provisioning, configuration, and decommissioning of macOS and Windows endpoints
- Lead implementation and optimization of MDM solutions (Kandji, Workspace ONE, etc.)
- Support corporate network services, Zoom/Google Meet Rooms, A/V systems, printers, and endpoint security tools
- Ensure endpoint compliance with security and operational standards
IT Operations & Projects
- Own incident management and escalation processes via IT ticketing tools
- Lead strategic IT initiatives, including tool migrations, platform upgrades, and automation projects
- Collaborate cross-functionally to align IT systems with business needs
End User Support
- Provide on-site & remote support to global users; responsiveness is key for this role.
- Proactively look for patterns that can be automated or resolved to minimize the future traffic
Qualifications
- 7+ years of progressive IT systems or desktop engineering experience,
- Strong experience with Google Workspace Administration
- Strong experience with Slack administration and workflow automation
- Strong experience withJira & Confluence administration
- Okta administration experience, including SAML/OIDC, group rules, lifecycle management, and Okta Workflows
- Hands-on experience building automation and AI-driven workflows, ideally with Atlassian Rovo or similar agentic platforms
- Expertise with macOS and Windows endpoints in enterprise environments
- Experience with MDM platforms (Jamf, Workspace ONE, etc.)
- Knowledge of Active Directory, basic networking (TCP/IP), and endpoint security solutions
- Strong troubleshooting, problem-solving, and systems-thinking skills
- Excellent communication skills with the ability to work across all levels of the organization
- Proactive, ownership-driven mindset with a passion for automation and continuous improvement
At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!