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Assistant Manager Collections



Noida, Uttar Pradesh, India
Posted on Wednesday, May 29, 2024

About Credgenics :

Credgenics is India's leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTech, and ARC’s worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends.

We at Credgenics understand that achieving growth requires a culture of constant motion; exploring new technologies, being ready to handle any challenge at a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today!

Role & responsibilities:

  • Collection of data analysis for performance improvement
  • Client relationship and coordination
  • Investigate Historical Data for product debt
  • Analyze the segment to identify performance gaps/ steps that are missed
  • Preparing and Maintaining internal reports for MIS and reports to management.
  • Maintain and Update collections SOPs on a time-to-time basis.
  • Weekly and Monthly business reviews, presentations with clients
  • Should deliver the KPI as required and maintain self KPI like Quality, Attrition, Shrinkage and roaster management.
  • Should handle call monitoring exercises, escalations and follow up with the other department to solve the queries of the customers.
  • Dialer Management
  • Tele-collection and Team handling

Requirements and skills:

  • Proven experience as a Collection -Assistant Manager/Team Leader or similar role
  • Working knowledge of MS- Excel, databases, Powerpoint
  • Good communication skills verbal and writing
  • A person should come with previous experience of 3 to 8 years in Tele- Collections and Strategy.

What’s in it for you?

At Credgenics we know that people are the heart of the business, and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, convenience, growth, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to anything that makes you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is passion and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.