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Assistant Manager- Digital Collections( Fintech/BFSI)



Noida, Uttar Pradesh, India
Posted on Tuesday, June 11, 2024

About Credgenics :

Credgenics is India's leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTech, and ARC’s worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends.

We at Credgenics understand that achieving growth requires a culture of constant motion; exploring new technologies, being ready to handle any challenge at a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today!

Role & responsibilities:

  • Overall responsibility for collection in designated allocation; responsible for achieving key metrics and monthly targets, through digital
  • Ensure best-in-class customer communication by providing a seamless digital collection journey; ensure zero customer complaints
  • Ensure the most efficient collection process by utilizing tech, digital communication channels and processes.
  • Cross-team collaboration to ensure all teams are on the same page regarding collection progress and impending issues
  • Weekly reporting of all key metrics (targeted vs. achieved) and detailed analysis of key issues raised by team management
  • Resolve any other issues that relate to the credit collection function
  • Work on process automation.

Requirements and skills:

  • Minimum 3 years of relevant experience in tele collections/digital collections and should have handled a team, with a minimum 1 year of experience of managing digital communication channels (SMS, IVR, WA, Voice bots).
  • Should have prepared a Collection Strategy and Analysis
  • Experience in portfolio management/ data management.
  • Good knowledge of Advanced Excel, PPT presentation
  • Good communication and interpersonal skills.

What’s in it for you?

At Credgenics we know that people are the heart of the business, and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, convenience, growth, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to anything that makes you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is passion and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.