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Team Leader- Tele-Collections/Digital Collections



Ghaziabad, Uttar Pradesh, India · Noida, Uttar Pradesh, India
Posted on Saturday, June 22, 2024

About Credgenics :

Credgenics is India's leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTech, and ARC’s worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends

We at Credgenics understand that achieving growth requires a culture of constant motion; exploring new technologies, being ready to handle any challenge at a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today!

Role & responsibilities:

  • Collection of Data Analysis for performance improvement.
  • Client relationship and coordination.
  • Investigate Historical Data for product debt.
  • Analyze the segment to identify performance gaps/ Steps that are missed.
  • Maintain and Update collections SOPs on a time-to-time basis.
  • Weekly and Monthly business reviews, presentations with clients
  • Dialer Management.
  • Pri/DID's/Port understanding.
  • Tele collection and Team handling.

Requirements and skills:

  • Minimum 2 years of relevant experience in tele collections/digital collections and should have handled a team, with a minimum 1 year of experience of Team Handling experience.
  • Knowledge of managing digital communication channels (SMS, IVR, WA, Voice bots) is an advantage
  • Should have prepared a Collection Strategy and Analysis.
  • Experience in portfolio management/ data management.
  • Good knowledge of Advanced Excel, PPT presentations
  • Good communication and interpersonal skills.

What’s in it for you?

At Credgenics we know that people are the heart of the business, and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, convenience, growth, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to anything that makes you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is passion and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.