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Customer Value Manager (Remote)

CrowdStrike

CrowdStrike

Customer Service
Multiple locations
Posted on Wednesday, May 1, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike’s overall strategy of Delighting Our Customers.

Comprised of Customer Value Managers (CVMs), the CVMO partners with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs join the account team to drive strategic Value Proposal discussions and coordinated Partnership Success Reviews (PSRs). These conversations ensure Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for growth.

This is a fully remote position aligned to Enterprise Customers & we are currently seeking top talent loacted in Europe.

What You’ll Do:

  • Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Value Proposals, Business Value Assessments, and Partnership Success Reviews, including Value Realized Analyses.

  • Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive understanding of Customer’s goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.

  • Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.

  • Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.

  • Connect all Customer data sources and uplevel documented insights to share in Value Proposals and Partnership Success Reviews (PSRs).

  • Partner with entire account to provide sales leadership secondary view of risk in accounts through completion of Heatmap of Risk Indicators.

  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

  • Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.

What You’ll Need:

  • Minimum of 5 years of experience in related functional role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and operations is a plus.

  • Must be fluent in Italian and English.

  • Ability ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights.

  • Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).

  • Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.

  • Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.

  • Proven track record of working within a matrix environment.

  • High degree of emotional intelligence and professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level).

  • Comfort with ambiguity and natural aptitude for learning.

  • Advanced PowerPoint and Excel skills.

  • Proactive and self-starter attitude with high degree of intellectual curiosity and collaborative Team Member to other CVMs.

  • Bonus points for cybersecurity industry experience.

#LI-EF1

#LI-HI1

#LI-Remote

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.