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Customer Support Specialist (Remote)



Customer Service
United States · Remote
Posted on Friday, May 17, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

As a Customer Support Specialist, you will be instrumental from the initial onboarding through the ongoing support of our customers. This role demands a proactive approach to managing customer relationships, handling sensitive documentation, and maintaining accurate reporting to ensure an exemplary customer experience throughout their journey with us.

What You'll Do:

  • Lead the customer onboarding process, ensuring a smooth transition and setup for new customers, including the management of all associated documentation and account configurations.

  • Provide ongoing support for existing customers, handling inquiries, account updates, and billing issues with the highest level of service and professionalism.

  • Manage complex operational tasks such as the preparation, coordination, and maintenance of legally approved documentation and customer contracts.

  • Apply your expertise to solve both common and complex customer issues, enhancing the customer experience while adhering to established policies and guidelines.

  • Develop and maintain detailed sales and service reports, monitor customer and billing metrics, and provide insights for continuous improvement in service delivery.

  • Actively communicate with partners and customers to manage relationships and ensure consistent satisfaction with our services.

  • Collaborate with cross-functional teams, including sales, finance, and technical departments, to optimize customer outcomes and streamline processes.

  • Provide leadership, guidance, and support to other team members, fostering a collaborative and customer-centric work environment.

What You'll Need:

  • Proven experience in customer support, preferably including customer onboarding and account management, in a fast-paced environment.

  • Demonstrated ability to handle sensitive documentation with discretion and precision.

  • Strong organizational, time management, prioritization, and follow-through skills.

  • Excellent communication skills, both verbal and written, with proficiency in English and mastery in creating clear customer communications.

  • Capable of quickly adapting to new technologies and systems.

  • Ability to work effectively both independently and as part of a team.

  • Typically requires 2-4 years’ experience in a customer-facing role, with a preference for backgrounds in finance, accounting, or business administration.

  • Experience in banking or captive financing in a high growth and fast paced environment.

  • University degree or equivalent practical experience, with a commitment to ongoing learning and customer service excellence.



Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $0 - $0 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:07-17-2024